Overview:
Customer service excellence is at the core of all that we do at CORT. We look for and hire people who understand how to provide excellent customer service, are passionate about making a difference in our customers’ lives and go the extra distance for every project, every time. Over the past 45+ years, we’ve built a team of service-minded people. We're looking to expand our team by bringing on remote seasonal customer service representatives to assist our rental and retail customers over the phone by connecting them with the right people in the appropriate departments.
Hours of Operation: Our Customer Service Lines are open Monday through Friday, from 8am to 8pm, CST. Our reps will work 8 hour shifts M-F, with flexible start and end times (pick your own schedule!)
Seasonal Employment Dates: We're looking for candidates who are ready to start working now and can commit to working with us through the end of August. Seasonal employees may have the opportunity to transition to Full-time roles based on performance and business needs.
Home Office Requirements: We will provide you with the equipment (computer, phone, and headset) and training needed to be successful. You will need a quiet, distraction free, secure home workspace with high-speed internet access.
A Day in the Life:
- Assist customers over the phone and via email in a friendly, professional manner
- Determine customer needs, and connect them with the appropriate contacts in a location or deparment
- Proactively email customers to offer assistance with online orders
- Track activity and customer interactions in Salesforce
- Apply skills in Outlook, Internet Explorer and Word as required. Proficiency in navigating the Internet in order to assist customers is essential.
- Escalate any customer service issues to management
You're a Top Contender if You Have:
- A high level of self-motivation, the ability to work with minimal supervision in a virtual environment
- Basic computer skills
- Polished communication and presentation skills
- Must have a High School Diploma or equivalent
Additional Information:
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
About CORT
CORT is a subsidiary of Warren Buffet’s Berkshire Hathaway. We are the world’s largest provider of furniture rental, trade show and event furnishings and relocation and transition services. We have locations throughout the US and in the UK, and a proprietary global network in over 80 countries around the world. We are dedicated to helping people make a house a home, an office a great place to work and an event a memorable celebration.
For more information on CORT Business Services, please visit our website at www.CORT.com.
CORT conducts background checks and MVR checks (if applicable) as a condition of employment. CORT also participates in the E-Verify program.
EEO/AA Employer/Vets/Disability
Pursuant to the
Fair
Chance
Hiring
Ordinance for participating locations
, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific
fair
chance
hiring information.