Job Description
SUMMARY
Provide a safe and secure environment for guests and employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following:
- Provides protection for the physical assets of CNE properties including guests and employees; reports all safety hazards to leadership.
- Prevents guests from entering premises with prohibited items; addresses guests who are in violation of policies and procedures.
- Patrols the physical facilities of CNE properties, including casinos, smoke shops, and parking lots.
- Greets guests at property and provides directions and assistance, as needed.
- Provides aid to any guest or employees who may request or require it.
- Responds to accidents and incidents; performs CPR and first aid procedures, as needed.
- Detects suspicious activity and behavior of guests and employees and notifies leadership.
- Maintains a good working relationship with local law enforcement agencies and fire and safety departments.
- Maintains detailed written reports of incidents following policies and procedures.
- Ensures compliance with CNE age requirements and policies by reviewing guests’ identification.
- Performs operational knowledge of excluded persons.
- Prepares written reports of investigations, criminal, and patrol activities.
- Interviews witnesses and obtains signatures; complies with legal regulations.
- Escorts employees in secure areas, as needed; assists with entry into gaming machines.
- Performs other job-related duties as assigned.
SUPERVISORY/MANAGEMENT AUTHORITY
No supervisory/management authority.
EDUCATION AND EXPERIENCE
High School Diploma or General Education Degree (GED). This is an entry-level position with little to no previous work experience required. State of Oklahoma Council of Law Enforcement, Education, and Training (CLEET) unarmed security guard license required within 180 days of hire and/or transfer date. CPR certification required.
COMPETENCIES
- Accountability - Understanding the importance of taking personal responsibility; ability to take personal responsibility for assignments, decisions, and results, and focus on activities that have the greatest impact on meeting work commitments.
- Accuracy and Attention to Detail - Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
- Active Learning - Understanding the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations, and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.
- Confidentiality - Knowledge of practices and policies governing disclosure of information about the organization, its business activities, and employees; ability to apply this knowledge appropriately to diverse situations.
- Conflict Management - Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
- Customer Interaction - Knowledge of the principles and techniques of communicating with a customer; ability to utilize tools and techniques for customer interaction.
- Dealing with Disorder - Knowledge of the importance of moving forward with less than perfect information; ability to adapt flexibly and comfortably adapt in the face of volatility, uncertainty, complexity, and ambiguity.
- Decision Making and Critical Thinking - Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications - Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Flexibility and Adaptability - Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
- General Computer Competencies - Knowledge of personal computer functions; ability to use personal computers or workstations.
- Information Capture - Knowledge of the methods, channels, and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
- Initiative - Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
- Interpersonal Relationships - Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
- Knowledge of Organization - Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to understand the value of aligning capabilities with business goals to support optimal performance.
- Listening - Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.
- Operational Functions - Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
- Personnel Security - Knowledge of techniques, equipment, and processes to ensure personnel security; ability to implement the measures necessary to safeguard an organization's employees and visitors.
- Premises Security - Knowledge of tools, techniques, and technologies to ensure premises security; ability to undertake risk assessment and ensure the safety of life and property in physical premises.
- Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Service Excellence - Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Teamwork - Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
OTHER REQUIREMENTS
- Working knowledge of defensive tactics.
- Working knowledge of surveillance video system and how chain of evidence is maintained.
- Ability to pass a CNE security approved custody control.
- Ability to obtain and maintain licensing by the appropriate gaming authority.
- Must have and maintain a valid driver’s license.
WORK ENVIRONMENT
Work may be performed in a variety of settings, including climate-controlled office settings, outdoors in all types of weather, and/or casino floors which includes exposure to second-hand smoke and crowd noise. Work may require lifting and carrying materials up to 50lbs. Must have flexibility to work varied shifts including weekends and holidays, as needed.
NOTE, this job is a safety sensitive position subject to drug testing requirements. A positive drug test will result in a job offer being rescinded or, for active employees, termination, even if they test positive for marijuana and have a valid medical marijuana license.