SUMMARY

Ensure integrity of operations by providing security to Cherokee Nation Entertainment (CNE) assets and properties. Ensure the safety of guests, vendors, and employees of CNE.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

• Assists with directing and supervising staff; assigns work and determines priorities.
• Ensures the highest level of guest service is always maintained.
• Ensures compliance with CNE age requirements and policies by reviewing guests’ identification.
• Prevents guests from entering premises with prohibited items.
• Coordinates onsite investigations and works with various law enforcement agencies, as needed.
• Maintains working relationship with local law enforcement agencies and fire and safety departments.
• Evaluates and responds to incidents; responds quickly and calmly in emergency situations and performs CPR and first aid procedures, as needed.
• Reads and approves incident reports; provides training to others in preparing and writing reports.
• Assists in managing key access to employees and runs reports, as needed.
• Coordinates security programs with other departments.
• Uses computerized report management system, I-View, to maintain inputs, updates, and report management.
• Performs other job-related duties as assigned.

SUPERVISORY/MANAGEMENT AUTHORITY

Lead and/or guide the work of other employees.

EDUCATION AND EXPERIENCE

Associate’s Degree in a related field and 1 year of security experience or an equivalent combination of education and experience. CPR certification required. State of Oklahoma Council of Law Enforcement Education and Training or Reserve or full-time Law Enforcement Certification within six months of employment required. State of Oklahoma Council of Law Enforcement, Education, and Training (CLEET) armed security guard license required. Cherokee Nation Armed Security Officer license required.

COMPETENCIES

• Accountability - Understanding the importance of taking personal responsibility; ability to take personal responsibility for assignments, decisions, and results, and focus on activities that have the greatest impact on meeting work commitments.
• Accuracy and Attention to Detail - Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Active Learning - Understanding the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations, and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.
• Coaching Others - Knowledge of coaching and mentoring concepts and methods; ability to encourage, motivate, and guide individuals in learning and improving effectiveness.
• Confidentiality - Knowledge of practices and policies governing disclosure of information about the organization, its business activities, and employees; ability to apply this knowledge appropriately to diverse situations.
• Conflict Management - Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
• Customer Interaction - Knowledge of the principles and techniques of communicating with a customer; ability to utilize tools and techniques for customer interaction.
• Data Gathering and Reporting - Knowledge of tools, techniques, and processes for gathering and reporting data; ability to practice them in a particular department or division of a company.
• Dealing with Disorder - Knowledge of the importance of moving forward with less than perfect information; ability to adapt flexibly and comfortably adapt in the face of volatility, uncertainty, complexity, and ambiguity.
• Decision Making and Critical Thinking - Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Delegation - Knowledge of the need to delegate tasks to others effectively; ability to motivate associates to take over tasks and responsibilities to accomplish results for which the manager maintains ultimate accountability.
• Effective Communications - Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Flexibility and Adaptability - Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
• General Computer Competencies - Knowledge of personal computer functions; ability to use personal computers or workstations.
• Information Capture - Knowledge of the methods, channels, and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
• Initiative - Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
• Interpersonal Relationships - Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Knowledge of Organization - Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to understand the value of aligning capabilities with business goals to support optimal performance.
• Listening - Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.
• Managing Multiple Priorities - Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Operational Functions - Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
• Personnel Security - Knowledge of techniques, equipment, and processes to ensure personnel security; ability to implement the measures necessary to safeguard an organization's employees and visitors.
• Premises Management and Security - Knowledge of the issues, operational practices, and challenges associated with the safe daily operation of hospitality industries; ability to maintain the physical premises while ensuring its security.
• Premises Security - Knowledge of tools, techniques, and technologies to ensure premises security; ability to undertake risk assessment and ensure the safety of life and property in physical premises.
• Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Risk Management - Knowledge of processes, tools, and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
• Security Management - Knowledge of information, personnel and premises security processes and procedures; ability to develop and maintain appropriate security levels.
• Service Excellence - Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Staffing, Hiring, Selection - Knowledge of human resource acquisition policies; ability to participate in the process of recruitment of permanent and contract personnel, achieving optimal match between candidate and position.
• Teamwork - Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
• Team Management - Knowledge of effective team building techniques; ability to form and manage effective teams.

OTHER REQUIREMENTS

• Working knowledge of firearms and defensive tactics.
• Working knowledge of surveillance video system and how chain of evidence is maintained.
• Ability to analyze facts in each situation and arrive at a conclusion.
• Ability to exercise judgment in determining when to use force and to what degree.
• Ability to pass a CNE security approved custody control and weapons training.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Must have a valid driver’s license.

WORK ENVIRONMENT

Work may be performed in a variety of settings, including climate-controlled office settings and/or casino floors which includes exposure to second-hand smoke and crowd noise. Work requires lifting objects up to 25lbs. Work will require varied shifts including, weekends and holidays, as needed.

NOTE, this job is a safety sensitive position subject to drug testing requirements. A positive drug test will result in a job offer being rescinded or, for active employees, termination, even if they test positive for marijuana and have a valid medical marijuana license.