Job Description

What we want to accomplish and why we need you?
Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution.

In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms.

To know more about the Life-at-Haptik, do check out this ~3.5 minutes video : Life at Haptik

What are Haptik's Core Company Values:
Ownership: You ensure things get done, get done on time, and get done correctly.
Perseverance: You are resilient against setbacks, sticking with things until you succeed.
Agility: You are able to adapt to change without losing momentum and vision.
Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfilment.
Integrity: You are trustworthy and always do the right thing, no matter how easy or hard.

Haptik’s Hybrid Work Model:
Haptik operates in a hybrid work-model where our employees will have the flexibility to Work-from-Home (WFH) for up to 3 out of 5 working days every week. We currently have offices in Mumbai, Bangalore and Delhi. In March 2023, we will be opening one in Pune as well.
You’re encouraged to apply only if you’re either based in one of these 4 cities (Mumbai, Bangalore, Delhi, Pune) or are open to relocating to one on joining.
What does a typical day look like for a Senior Account Manager(Growth Team)- India ?

You will be a part of the Key accounts management team under the Customer Value & Experience team charter and work closely with Customer Success managers to drive strategic growth for their customers. You will help evaluate, qualify, nurture and leads closure to all opportunities within the existing customer set; Your consultative selling mindset will help our customers enhance their customer centric offerings to end users and in turn, help them achieve their business goals via our platform.

Sounds exciting right?

What responsibilities will you be trusted with for the Senior Account Manager(Growth Team)- India

Evaluate upselling and cross-selling sales opportunities and business case presentation for existing clients in India. Expand client business and grow the profits.

Put Product / technical knowledge to commercial use and prepare estimates and tenders in accordance with sales and pricing policy.
Drive high standards of customer service and satisfaction throughout all areas of the business.

Identify sales opportunities in existing and new verticals and prospect clients via social, cold calling or other mechanisms.

Prepare sales proposals, RFPs, agreements to ensure timely sales closures.

Demonstrate high account management standards to ensure customer satisfaction.

Responsible for working closely with product and sales teams to develop all collateral such as sales decks, one-pagers, technical documents, etc.

Represent the company across industry events and conferences.

What skills,expertise and experience are we looking for?
5+ years experience in B2B Software Sales or related field, BFSI expertise is a plus.
Bachelor’s Degree in any discipline, MBA a plus.
Comfortable traveling across India for meetings.
Excellent communication skills, both written and verbal.
Creative, resourceful, detail-oriented, highly organized, hands-on.
Strong problem solving and analytical skills.
Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

#Li-Hybrid

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