For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

The Sr Project Manager for CAHPS/ HOS will be directly responsible for managing execution of CAHPS/ HOS strategic priorities and improvement initiatives and will define and manage the process of achieving set objectives and goals. This individual provides business support, manages CAHPS/HOS quality improvement and implementation projects, facilitates meetings, and manages documents and workflows. The Project Manager will identify project planning and prioritization, develop documentation for project timelines and own the full project, working closely with cross-functional teams and leadership, staff and/or stakeholders to achieve stated project goals and deliverables.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Support National Clinical Quality team and the markets in managing CAHPS/ HOS strategic projects, working collaboratively with the national team and care delivery leadership and partners
• Act as lead to pull necessary internal resources together to provide appropriate and effective consultation and/or solutions to address CAHPS/HOS needs
• Ensure alignment and understanding of program/project scope and objectives with the organization's strategic objectives in delivering CAHPS/HOS solutions to the markets and members, in consultation with applicable stakeholders
• Develop and maintain detailed project plans (including resource assignments, schedules, dependencies, etc.) ensuring all project deliverables and success criteria are identified
• Identify project duration, effort, sequence, and dependencies of tasks required to meet applicable project objectives. Ensure that all impacted areas are identified, and that appropriate resources are engaged to participate in the scope definition process
• Ensure that project schedules include all tasks and activities necessary to achieve project objectives
• Monitor and report progress throughout the project life cycle, using appropriate project planning and scheduling tools (e.g., dashboards, metrics)
• Establish/implement/comply with change management processes to drive effective project execution (e.g., launch, deployment, revisions, change control)
• Identify/prioritize potential risks/issues in a timely way throughout the project life cycle. Communicate project risk/issue events, responses, and results to applicable stakeholders (e.g., project team, leadership, business partners)
• Create/generate/distribute project reports/documentation to applicable stakeholders (e.g., project status, metrics, outcomes, issues, risks, opportunities) on a weekly basis
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree or equivalent experience
• 3+ years health industry experience and/or in a large complex matrixed organization experience
• 3+ years of program management and/or operational experience managing significant and complex projects
• Experience with CAHPS and/or HOS programs and/or patient experience
• Expert at strategic conceptualization both at a local level and enterprise level
• Proven solid team building, collaboration, and motivational skills
• Proven ability to think strategically and to translate strategic directives into tactical initiatives
• Proven ability to build relationships cross-functionally, at all levels of the organization and lead toward common goals
• Proven results-oriented
• Advanced MS PowerPoint and Excel skills
  

Preferred Qualification:

• Experience in project management (or PMP)
  

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.