Job Description

What You'll Do

At Cisco, we are building the world's best Customer Experience (CX) Team to accelerate the company’s transition to a recurring revenue software-centric model. The new model will be rooted in the vision of “delivering an outstanding customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners”.

We're looking for an outstanding Senior Strategy & Planning Manager to help grow our CX business. In this critical CX role, you will :

Work on the long-range strategy for CX and projects that address both growth and operational objectives using organic and inorganic plays

Lead major workstreams/projects on pivotal initiatives (individually and/or with analysts on the team)

Develop compelling narrative and insightful strategic recommendations for our CX leadership

Deeply understand the CX market, technology, customer, and strategic trends in our business landscape

Systematically analyze selected markets, key players and other strategic CX themes across technologies, portfolio offers and GTM segments

Systematically supervise strategic themes on probability / impact change, perform scenario analysis and develop cases to determine strategic opportunities and plan for execution

Drive cross-functional engagement and alignment on key strategy initiatives and support execution to drive successful outcomes in a matrixed environment

You’ll have the opportunity to build relationships with key partners, have visibility with senior leadership and engage in matrix-managed projects, making you a key influencer of the CX/services business globally. Your success would be determined by the impact to business and going above and beyond.

Who You'll Work With

You'll be a key member within CX Strategy and Market Intelligence - an impactful, well-respected team which exists to help CX grow faster and profitably. We work hard and pride ourselves on solving sophisticated business problems. We believe in creating business impact, thinking deeply and speaking simply. We develop strong relationships across the business and thrive on connecting the dots to discover new opportunities and build impactful solutions. We take our work/responsibilities seriously but also have a lot of fun together!

Who You Are

You're a structured problem solver who can communicate clearly, concisely, and in simple terms. You are strong in framing & structuring business problems, prioritizing the effort, conducting sophisticated quantitative and qualitative analysis, building an executive level story complete with recommendations. You are highly organized, motivated and a self-starter. You're super curious and eager to learn and dig in to help wherever you can.

You are a strategic problem solver. You ask "why" to understand the root cause. You put structure to your thinking. You make sophisticated simple. You're willing to take risks to explore new opportunities and know how to validate the potential and feasibility quickly. You unpack complexity and thrive in difficult situations.

You have excellent project management skills, storyboarding, attention to detail, timelines, and quality of work. You love to work in multi-functional teams. You can navigate a large corporation and get others passionate about following your lead. You thrive in a fast-paced, dynamic, and multi-cultural business environment and you can work with a range of sensitive and confidential issues.

You have proven experience leading by influence and providing vital leadership to both empower internal team members and mobilize cross-functional teams towards results. You have passion for the high-tech industry and interest in market transitions and innovations shaping the industry and driving growth. You have a strong understanding of technology services, customer success and the Cisco portfolio.

Minimum Requirements

b.a./b.s. in business, economics, engineering, math, finance, marketing, etc.

MBA

around 5+ years of experience in corporate strategy & planning roles at a major technology company or management consulting firm

must be available for pacific time zone meetings

experience crafting storylines for executive consumption

experience building models for business cases

Strong understanding of technology services, customer success and the Cisco portfolio in particular

demonstrated qualitative and quantitative analysis and synthesis skills

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