NexusTek is a U.S based, managed IT service provider to small and medium sized organizations. We excel in tackling the complexities of IT, such as cloud services, cyber-security, document management, data back-up and protection, and more.
Our mission is to take away technology headaches allowing our clients to focus on their core business.
NexusTek’s 300 employees span 35+ states to service our growing client base. We have physical offices in Denver, Irvine, and Boston.
Working hours
Service Desk is a 24/7 team and schedules are based on this coverage. Most schedules will be Monday through Friday local time unless specified. Please indicate which hours you’re willing to work when completing the application.
Participate in a rotating on-call schedule (afterhours and weekends)
Location requirements
100% remote – work from home
Why this job is exciting
Feeling stagnated in your current IT role? You won’t at NexusTek - no two days are alike in the MSP world! This is a fast-paced, ever changing IT position. You will work hands-on with the latest technology in multiple environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies.
Who you are
Proactive and independent technical expert who performs a variety of tier I and tier II technical support responsibilities, requiring a thorough working knowledge of information technology and remote desktop support. You are a skilled communicator on all levels and dedicated to providing top-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, execution of the technical work.
You know how to:
Troubleshooting will require skills in some or all of the following technologies:
Pay and Benefits
Interview Process - Typical interview process for this role:
Application Stage - Thanks for showing interest!
Screening Stage - Let's get to know each other!
Interview Stage - We’ll dive into your experience more in depth
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
NexusTek participates in E-Verify for all US Employees
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