Job Description
Department: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Station Services Specialist supports our Purpose by acting as a resource for administrative needs at our Chicago (MDW) station. They will assist with all personnel functions and record maintenance, as well as identify opportunities to improve station performance and processes. The Station Services Specialist is an organized and detail-oriented thinker, who is excited to support our People and station.
A dditional details :
A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Provides friendly service to and maintains positive relationships with all internal and external Customers
Serves as a primary reference source to assist Leadership and Employees in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to technical administrative questions ensuring necessary follow-up is performed in a timely manner
Oversight and application of all staffing, salary, attendance, and leave processes executed at the Station level, including leave tracking, roster management, bid management, etc., in accordance with applicable state and federal law, company policy, and labor agreements
Authorship and distribution of station communication, Customer inquiry and complaint response, Leadership meeting minutes, etc.
Identify areas to improve operational performance and business process through an understanding of operational insights, future needs, and root cause
Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.
Prepares references for users by writing operating instructions, memos, meeting minutes, etc.
Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Demonstrates strong written communication ability
Demonstrates experience using Microsoft Office products - Word, PowerPoint, Outlook, and Excel proficiency required.
Demonstrates ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities
Self-motivated with the ability to complete sometimes non-routine tasks without direction
Demonstrates good judgement when given confidential/sensitive information
Possess an understanding of influencing strategies
Clearly define problems/challenges using various techniques to analyze and weigh alternatives and propose solutions
Exhibits the ability to listen actively and attentively, take notes, and organize materials to facilitate meetings
Comfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including Customers, subject matter experts, and Leaders
Ability to visualize, articulate, and condense initiatives, problems, and concepts, into concise, easily understood updates and/or presentations
Ability to organize and balance multiple concurrent initiatives/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
Own small scale projects which may include cross departmental participation
Effectively follows Leadership direction
Education
Required: High School Diploma or GED
Experience
Required: 2 years of relevant work experience
Licensing/Certification
N/A
Physical Abilities
Ability to perform physical activities such as lifting (30lbs), sitting, standing, and bending related to filing
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Pay of $21.06 to $25.29 per hour*. Additional pay opportunities for Company authorized work beyond part time or full time schedule
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck*
- Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
- Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicableIRS limits
***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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