Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Help Desk Supervisor
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Customer Service Supervisor you will help ensure today is safe and tomorrow is smarter.
GDIT is looking for a Service Desk Swings Shift (1400-2200) Supervisor who holds TS/SCI with poly for a full time position.
Program overview
GDIT will provide customers worldwide with a security operations center consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT will be the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.
Position description
This position will be responsible for supervising service desk technicians under the Day Shift team. Trains, coaches, and mentors employees on how to deliver the best customer service and achieve security operations center Service Level Agreements. Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures. Works with other department supervisors to promote a high morale environment and assist other functions of the service desk by flexing staff as needed.
Essential job functions
Qualifications
Two certifications are required for the program:
1. Security+ CE or another 8570 Cert
2. PWS 9.1 cert
***Salary Grade NC23****Recruitment Range $74,429 - $145,136*** This is an Engineering Supervisor III level position that involves general administrative responsibilities and
Labcorp is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not
RESPONSIBILITIES: Answer customer phone calls, chats, or emails handling a variety of complex account issues. Ability to navigate through multiple computer applications with speed and accuracy.
Security Guard - Golf Complex Overview Allied Universal, North Americaas leading security and facility services company, provides rewarding careers that give you a sense of purpose. While
The candidate will be responsible for the daily care of the children in their class, curriculum Coordinate and implement educational curriculum by developing