MSC Cruises is expanding its Shore Excursions team in Fort Lauderdale, FL. The shore excursions coordinator will assist the shore excursions manager in preparing the shore excursions programs for a selected portfolio of ports within Caribbean and North American destinations. You will be in close communication with the local tour operators in the different destinations about the shore excursions program of the ports of his\/her competence as well as to explore and develop new products in these same ports.
Candidate must be able to communicate professionally and effectively at all levels (verbal and written) with customers and within the company. Ability to clearly convey information through a variety of media (verbal, written, e-mail, etc.) Must be able to work independently and report to the manager as well as work well as part of a team.Strong organizational skills, highly organized and detailed. Flexibility and ability to multi task.Excellent ability to work in a deadline driven environment.Must demonstrate an excellent phone manner and etiquette and be able to maintain a positive attitude when under pressure .Experience using computer software (including Outlook, Microsoft Word, Excel, Power Point).Availability to travel onboard the ship and by flight.Knowledge of languages other than English (German, French, Spanish, Italian) is a plus.
Ensuring insurance certificates are on file up to date on a weekly basis Set up shorex programs and maintenance Keeping tour descriptions files up to date for all programs Create web files in dedicated format for all programs. Address set up and \/or web issues (eg: bugs in system) with web marketing and IT Create and maintain for new and existing programs tours bids (costs) in the costing platformProvide assistance to customer service and contact centers with doubts and general inquiries Monitor tours inventory and sales, communicate accordingly with tour operators, contact centers and ships Communicates with the ships in the Caribbean area regarding reports and tours operationsReviews reports from ships on a weekly basis and follow up with ships and tour operators as needed for corrective actionsBenchmark activities as neededMaintains in-house shorex price lists and vendor directories up to dateAssists with special projectsAssists in booking tours group space and custom and private tour requests
VISA REQUIREMENTS (if any)
US passport or Green Card. MSC is an everify employer Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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