Overview:
Coordinates day to day CRUS operations for site specific FAB or FAB’s during a nightshift schedule. Coordinates and tracks all job assignments, work documentation, and training for all nightshift personnel in tandem with the dayshift Site Coordinator. Proactively Coordinates the team for improvements, work escalations and assist with all work tasked for night shift. Interface with Service Manager, dayshift Site Coordinator, EICs and TAs to manage and report all escalations and work disruptions. Drives and coordinates resolution for tool down issues. Provides monthly reports to Service Manager. Is a leader on site and is a mentor for all FSE team members for the location.
Responsibilities:
ESSENTIAL DUTIES:
1. Is responsible for all FSE’s at a specific FAB or FAB’s, Creates and implements work assignments for all nightshift activities in conjunction with the Crew Chiefs. Provides continuous feedback to direct reports and FSE’s to drive improvements. Support service manager with local customer communications/feedback. Alerts service manager of trends and/or issues on the site. Is perceived as a leader of the service group to include acting as a role model for good business, communication (verbally and in writing) and mentoring.
2. Creates reports, attends meetings as a representative of the Company on the site. Coordinates projects and initiatives through the Service Manager and EICs. Works to develop FSE’s on site through training and mentoring. Provides ongoing feedback to direct reports.
3. May work on other projects in coordination with the Service Manager.
4. Works as a FSE when needed and is the point of reference for our safety program on nightshift.
SPECIAL REQUIREMENTS
- Must be able to travel 25% of time. Position is primarily in an office environment, works in the cleanroom as well.
- Lift 50 Lbs.
- Must be able to work weekends and Holidays.
- Position requires the wearing of a uniform in a cleanroom environment at customer site
- Must follow safety guidelines established for work area and wear protective clothing when exposed to hazardous materials. Conforms to customer’s safety and cleanliness policies to maintain a safe and clean work environment.
- Will need to follow and understand posted work rules and procedures
Qualifications:
POSITION REQUIREMENTS
Education:
- BS degree, technical education, or equivalent work experience required with three to five years related experience.
- Bilingual, ability to speak and/or read Japanese is considered a plus. Emergency situations may require contacting Japan directly to get support from them. Also required to provide status reports on a regular basis to Japan.
Knowledge:
- 5-7 years industry experience in service industry with at least 1-3 years management/lead experience in a high-tech environment.
- Must be proficient expert on site specific equipment.
- Must possess excellent communication skills with ability to speak with clarity and interface effectively with customers and peers.
- Requires excellent systematic troubleshooting skills, judgment, and problem-solving skills to resolve diverse projects with ability to handle problems independently and implement corrective action.
- Displays broad-based customer focus and commitment to resolve problems and make decisions based upon the priority of the problem in relation to business needs.
- Must be available to travel as needed and be available for specific emergency call-in work.
- Software, Unix, DOS and Microsoft Programs.
LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Daifuku Cleanroom Automation America Corporation is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition.