Job Description Summary:
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
Job Description:
Starting Pay - $19.48 per hour + uncapped sales & repair commission potential
- Top performers earn an average of $750 month on top of their base hourly rate, based on Repair & Sales Commissions
Asurion store leaders are vital stakeholders in our business. They are the face of the Asurion store network and drivers of our growth trajectory. At Asurion, our mission is to be the go-to destination when people need help with the technology that keeps them connected.
You will guide the team in your store to deliver on this mission. You will apply and develop your technical, business, and people skills to creatively solve problems. With us, you’ll get the support you need to strengthen your impact and establish a healthy culture within your store.
Apply now if you:
- Inspire and motivate people to achieve their full potential
- Set and achieve stretch goals based on your progress (daily results)
- Use problem-solving skills to help customers and can help your team feel empowered to do the same
- Enjoy going above and beyond to solve a problem and ensure a positive customer experience
- Are always working hard to do your best and perform at a high standard
We’re looking for creative problem-solvers and excellent people managers who can…
Lead your team to meet and exceed goals
- Achieve your store’s goals for repair volume, speed (turnaround time), sales, and store profit
- Drive sales, profitability, operational, and customer service metrics through coaching and problem-solving based on accountability performance indicators of the store
- Maintain inventory levels
- Keep a clean store and create a welcoming space for customers and employees
Develop your team to achieve their potential
- Lead by example and motivate your team to achieve goals
- Train, develop, and coach your team members (repairs, customer service, and sales)
- Identify team member strengths and development areas to empower them to work effectively
- Conduct performance reviews for team members and provide feedback
Be willing and able to support any job in the store
- Back of house:
- Fix devices as needed (phones, tablets, and laptops)
- Diagnose tech issues and conduct tests for quality device repair
- Front of house:
- Provide excellent customer service
- Ensure team members use product knowledge and sales tactics that meet our ‘Serve, Solve, and Sell’ method with every customer interaction
- Provide tailored tech repair and subscription coverage solutions to customers based on needs and opportunity
Generate local demand
- Develop high-value relationships in the community
- Plan and make marketing runs to drive business to the stores (e.g., to carrier stores)
Here’s what you’ll bring to the team:
- 1+ years of leadership experience, including coaching and training team members
- 2+ years of experience in customer service or related field
- Retail experience
We take care of you (benefits/perks):
- Competitive pay and inclusive benefits (health, dental, and vision)
- Performance-based incentives
- Retirement savings plan
- Paid time off
- Employee Assistance Program
- Life insurance
- Continuing education support
- Ongoing training to grow your skills
- Opportunities for advancement
About Asurion
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 700 stores, or can even come to you.