Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, currently has an opening for a Systems Engineer to join our team in Raleigh, NC. Under the direction of the Engineering Department Manager, the Systems Engineer is responsible for assisting our Service Desk Technicians with higher-level tickets (Level 2 – 3 escalations) with a focus on networks and servers. Through both virtual and in-person communication, the Systems Engineer also acts as a resource for the Projects team in the planning and deployment of new networks and infrastructure.

Primary Responsibilities:

• Responsible for prioritizing, working, and resolving tickets in the Engineering Ticket Queue.
• Resolve higher level questions and respond to escalated tickets from lower tiers.
• Investigate and implement resolutions for network and server errors
• Configure, deploy and troubleshoot Firewalls, Switches, and Access Points.
• Analyze existing systems and networks for efficiency bottlenecks and work with other teams to eliminate these bottlenecks.
• Ensure the highest level of availability for network and system resources, maximizing uptime.
• Serve as a resource for projects such as onboarding existing servers and network equipment.

Non-Technical Competencies:

• Exemplary customer service and interpersonal skills (must be able to professionally communicate in a technical and non-technical manner to clients).
• Demonstrates accuracy and thoroughness towards all projects.
• Attention to detail, creating a high degree of quality over quantity.
• Ability to perform multiple technical tasks at one time (take multiple calls, send emails, perform remote sessions with clients, etc.) and work well under pressure.
• Ability to work effectively in a team environment.
• Ability to independently organize and prioritize work assignments.

• Available to work Tuesday-Saturday shift
• Must have 5 years of industry experience with at least 2 years in a MSP environment.
• One-year certificate from a college or technical school is preferred
• Seasoned in Exchange Management / Server Management / Service Migrations / Virtual Machines
• Server Knowledge and Experience - Active Directory / Replication / DNS / Group Policy / IIS Services
• Network Experience - Firewall Management / Routing / Security Policies / NAT Translation / Port Forwarding / VPN Management / VLANs / VPN / DNS / DHCP / Diagnostics and Logging
• Cisco Networking Experience - Cisco Routing Protocols / Command Line Interface
• Experience Managing / Setup of Microsoft 365 and GSuite
• Familiarity with Microsoft Servers lineup of products Windows Server and Microsoft Exchange Server.
• Comfortable with VoIP Applications and Management
• Knowledge of AWS deployments and networking is a plus.
• Knowledge of RMM software and Cloud Managed Devices (Meraki and/or Connectwise strongly preferred).
• Ability to solve complex problems in a faced paced environment and diligently follow through to resolution.

On the Job