Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Analyst primary responsibilities will be to support Epic clinical applications – Ambulatory, ClinDoc, Orders. Duties include development, testing, validation, and maintenance of the epic applications. Complete testing and workflow validation of assigned applications and modifications before implementation into all environments. Executes on assigned tasks related to enhancement requests, projects, implementations and upgrades.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Customer support; partner and meet with our customers regularly to enhance our services
• Meet service level agreements for break/fix and service requests
• Assure patient safety, privacy, and confidentiality as appropriate or required to meet HIPAA standards
• Develop innovative and efficient workflows within the technology our customers use
• Manage small department projects and participate in large IT projects
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Epic certification in Ambulatory, ClinDoc or Orders. Additional certification, proficiency or experience in remaining applications.
• 2+ years working in a similar type analyst role
• Experience working with either internal or external stakeholders/customers
• Sound Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting
• Ability to participate in on-call after hours rotation on rotation basis
• Ability to participate in projects and upgrades requiring after hours availability on an ad hoc basis
  

Preferred Qualifications:

• Degree in a healthcare IT related field
• 5+ years of experience in healthcare IT industry
• Experience navigating and troubleshooting issues within Epiccare Ambulatory, Link, CareEverywhere, Haiku, Canto, Orders, and ClinDoc
• Proven detail-oriented, with proven organizational skills and the ability to convey technical information and instructions to all levels of clinical application users in a specific, clear, and concise manner
  

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.




Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.