The Technical Operations Manager will head the Controls Department for the South West Operations team which operates a fiber optic network that supports residential and business customers throughout Central Texas.

This position will report to the Technical Operations Lead, be responsible for Network Acceptance, QA/QC and Financial and Contract oversight, and address new business needs and projects as needed. This role requires a passion for executing complex projects that improve internet access, speed, and service in your community. This role will collaborate with the Construction, Engineering, Repair & Maintenance, Installation and Repair, Central Office and Customer Service departments to ensure an outstanding customer experience. This role will flex to meet the needs of the business, plugging into areas where needs are critical, and then rapidly moving onto new areas of need as the business evolves. It will require some knowledge of our industry and willingness to learn much more. We're looking for a leader with a versatile skill set, a flexible approach, and a willingness to learn and adapt to new challenges as the role evolves and changes.

In this role, you'll:

The Technical Operations Control department is responsible for the acceptance, QA/ QC, and financial and contract oversight of a fiber optic network throughout the market.

• Lead a team of contractors and vendors to refine and implement a program to efficiently test and accept new network elements such as: fiber optic plant, multi-tenant buildings and network equipment.
• Facilitate a cross-functional program to identify common issues and develop solutions to eliminate future problems associated with network acceptance.
• Create & execute quality plans for a robust and predictable product quality in a high volume and high complexity environments.
• Analyze vendor performance and field data, extract actionable insights, identify improvement opportunities.
• Monitor, review and present vendor performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
• Develop and implement budgets and financial controls and drive a culture of fiscal responsibility
• Develop project documentation and create reports and presentations to communicate project updates to Google Fiber executives.

At a minimum we'd like you to have:

• Bachelor's degree in Construction Management, Engineering, Telecommunications or a related field, or equivalent experience.
• Experience managing budgets, forecasting costs, project reporting, quality assurance, and network acceptance.
• 6+ years experience in the telecommunications or cable industry specializing in network operations or network construction and deployment or network architecture or network maintenance or customer installation or customer repair.
• 6+ years of experience in a leadership, project and vendor management role managing large scale projects with customer-facing responsibilities.

It's preferred if you have:

• 10+ years experience in the telecommunications or cable industry specializing in network operations or network construction and deployment or network architecture or network maintenance or customer installation or customer repair with strong hands-on technical leadership and people management experience.
• Working knowledge of FTTH.
• 7+ years proven success working collaboratively on cross-functional, and highly collaborative teams.
• 10+ years in a leadership role

The base salary range for this full-time position is between $141,000 - $152,000 + bonus + equity + benefits. Your recruiter will share more about the specific salary range for your targeted location during the hiring process.