Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

As a telephony business systems analyst within the Telecom organization, you will be part of a broader Service Management organization where we are responsible for governance, process, software, reporting, and hardware asset management.

We are looking for an individual who will leverage their significant expertise and vendor management skills in proactively supporting internal customers. As part of this role, we are encouraged to serve as a consultant collaborating with the business on a regular basis, order management, proactively supervising service orders, and pre-order-entry until post-installation activities.

This role will also be supporting moves, adds, and changes, as well as incident and service assurance within the WHQ campus and facilities in the NW.

This role requires thinking outside of the box, solutioning, creative and innovative ways of thinking, and recommendations.

If this is you, you’ll be supporting telecom and network engineers and analysts within global TechOps exchanging ideas and solutions; working towards a common goal we set forth!

A typical day/week looks like engaging closely with a multitude of different vendors, data center and PBX equipment maintenance, auditing, and collaborating with the business partners.

It is expected we own 2-3 projects, communicate status, as well as proactively engage, project manage, and volunteer for other work as needed.

This role reports to the Director of Incident and Problem Management Standards. Telecom analysts will engage and take direction with the telecom and network engineers on a regular basis. The majority of your workload will be through a ServiceNow intake queue which will be comprised of incident and service requests driven by WHQ personnel.

You will work with all facets of the business ranging from entry-level employees to senior executives.

You will also be collaborating with the circuit ordering team to assist with any administrative needs and coordination.

It is expected you will serve as the voice and face for telecom representing excellence and integrity at all times as the brand for Tech Ops Service Management. Independent, transparent, strong communication skills and pro-activeness are key to your success.

• Bachelor's degree or higher or combination of relevant education, experience, and training
• Must have: 5+ years of telecom experience
• Basic LAN/WAN Networking skills preferred.
• Strong computer skills; word processing, and excel.
• Professional/accurate/persuasive written and verbal communication skills.
• Strong analytical skills and basic business sense.
• Time management, task prioritization, and problem-solving skills are required, including organizational abilities that facilitate multiple activity management;
• Proven knowledge of; Service provider’s products, services, and provisioning processes
• Be able to lift up to 40 pounds and be mobile throughout the WHQ campus(es)

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.