Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work!

General Summary

• Under general supervision, coordinate the communications, record keeping and administrative activities within a patient care unit

Education and Experience

• High School Diploma equivalent (GED).
• Six months general office experience. Experience in a patient care or service setting is preferred.

Knowledge, Skills and Abilities

• Ability to perform duties of a clerical nature, including filing, photocopying and basic keyboard skills. Ability to use computer systems in order to access and manage patient data.
• Ability to demonstrate courteous phone etiquette.
• Ability to organize work priorities, perform several duties simultaneously, and function in stressful situations.
• Highly effective communication and interpersonal relationship skills are required to effectively interact with patients, families, nurses and other staff.
• Demonstrates a professional and customer-oriented appearance and demeanor at all times.
• Ability to maintain confidentiality of all patient data (verbal, written, electronic).

Patient Safety

• Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.