Job Description
Department: Daily Operations Division
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description: Job Summary
Provides the Leadership, direction, innovation, and management of the Inflight Department, including Customer handling activities of Flight Attendants, and onboard experience enhancements. Supervises Inflight Directors, and all line and staff activities of the Department.
Additional details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
Invest in Leadership and self-growth through participating in continuous learning and development
Responsibilities
Provide the overall Leadership and direction of the Inflight Department
Monitor and evaluate Inflight on-time performance through daily review and weekly attendance of operations committee meetings
Negotiate and amend agreements between Company and union designated Employees covered by contractual agreement; represents the Company second step through arbitration
Responsible for compliance with all Safety regulations maintaining communication with the FAA
Administer budgets, forecasts, plans, reports, and evaluations
Represent the Company at major industry, community, and government functions
Provide oversight of Inflight Operations portfolio projects and initiatives
Partner with other operational Departments to drive Inflight Operations cross functional change management activities needed to successfully deliver continuous business improvement
Maintain positive relationships with all internal and external Customers to ensure that all enterprise level activities are adequately presented and are performed in a collaborative manner
Leverage front-line feedback via various channels to ensure the collective voice of the workgroup is continually heard and considered in the continuous improvement process
Serve as the face of the Inflight Operations brand, both internally and externally, demonstrating a high level of comfort with public speaking, engaging with Frontline Employees, and fostering connection across the workgroup
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Knowledge of strategic and financial analysis
Ability to assume a high level of responsibility and to provide direction in a Team-oriented environment
Ability to properly manage highly sensitive and confidential information
Ability to partner effectively and maintain healthy working relationships with Labor Unions, operational and commercial leadership (at all levels), and external partners where applicable
Ability to contend with the range and complexity of large Departmental/business problems
Ability to plan and drive complex projects and moderately complex programs to completion
Ability to understand corporate financial analysis and financial statements
Ability to drive work effectively and manage managers and directors to develop and implement Departmental and Company plans
Ability to inspire Teams and Senior Leaders to perform with excellence
Ability to possess strong written and verbal communication skills including the ability to communicate complex issues in a structured and concise manner
Ability to cast vision in a clear and concise manner, define expectations at varying levels of Leadership, and encourage open dialogue and healthy debate amongst Teams
Ability to design and conduct analyses, as well as synthesize recommendations and present to all levels to gain consensus
Ability to possess superior Leadership and motivation
Education
Required: High School Diploma or GED
Experience
Demonstrated experience leading multiple teams or functions through subordinate leaders
Advanced level Business Acumen in functional area with understanding of broad business impacts
Expansive and far-reaching knowledge in:
Direct Leadership
Organizational change management
Airline industry
Labor contract negotiations
Inflight Operations
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.* *
Explore more Benefits you’ll love: swa.is/benefits
- 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
** ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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