Job Title – Virtual Call Center Representative
Location- Austin, TX-78753
Job Type - Fulltime
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
Responsibilities:
· Handle many inbound and outbound calls to customers and clients.
· Identify the needs of customers, resolve issues, and provide solutions.
· Upsell other products wherever possible.
· Ensure you follow the customer service script provided by the company for uniformity.
· Maintain records of the conversations with the customer and analyse the data
· Works with other departments to complete customer requests as needed and minimize escalations.
· Functions w/in a team-based environment, and actively participates in achieving team goals.
· Meets/exceeds performance metrics as determined by department.
Qualifications:
· High School diploma or equivalent.
· Prior experience with customer service and call centers in relevant job roles.
· Customer-oriented attitude with professionalism.
· Fundamental computer knowledge and manoeuvrability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
Job Type: Full-time
Salary: $30,000.00 - $35,000.00 per year
Shift:
Weekly day range:
Ability to commute/relocate:
Work Location: One location
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