Job Description
- 2+ years of HR experience
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level
- Experience managing and prioritizing business types and locations, projects and relationships
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history. The Workforce Staffing (WFS) Team is looking for a Staffing Team Leader. In this role, you will foster a collaborative team environment and a strong service oriented culture that ensures delivery of efficient, effective, quality driven service to business partners for multiple sites across in a defined geography (node). The Staffing Team Leader will also focus on strategizing community engagement plans, candidate experience and onboarding process improvement. At the direction of the Staffing Manager, you will guide a team of Staffing Coordinators, Administrators, and Ambassadors who thrive in an innovative, fast-paced environment. You will lead this team in three key areas: 1) Owning the strategic development and delivery of community engagement plans 2) Executing labor demand plans for multiple sites across the node 3) execution of candidate engagement activities 4) development of relationships with both internal and external stakeholders to build long term partnerships Successful candidates will be a tactical and analytical thinkers who can see around corners and demonstrate a passion for process improvement, candidate experience and on-boarding process improvement. Our WFS node teams work flexible schedules, shifts, and areas to include evenings and weekends. We roll up our sleeves, work hard, have fun and make history! Key job responsibilities • Assists the Staffing Manager in the creation of a vision, based upon data, for a team/business and develops scalable strategies that capture the best talent and most diverse candidates at the lowest cost • Reports out analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators • Forecasts and creates staffing and investment strategies to build infrastructure and ensure team resource capabilities meet business demand • Partners with local Site Leadership teams to include but not limited to Operations, Finance, Human Resources, and associated workflow teams to optimize labor requirements • Develops and maintains relationships with both internal and external stakeholders to build long term partnerships • Fosters strong partnership with Staffing Managers and Staffing Specialists to ensure candidate pipeline creation activities meet the demand • Monitors KPI benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs • Owns training, development, team culture and morale for Staffing Coordinators, Administrators, and Ambassadors • Staffing Team Leads will work with Staffing team members and partners across varying shifts to include evenings and weekends in multiple sites Local travel up to 75% required – National travel up to 10%
- 5+ years of HR Generalist or HR Specialist in a corporate environment experience
- Master’s degree or MBA preferred
- 5+ years of experience in a fast paced, customer oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
- 2+ years of experience managing hourly employees
- Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce
- Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience tracking key performance metrics including return on investment
- Local, Regional, or National Community partnership development
- Ability to work successfully in a dynamic, ambiguous environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.