Job Title: Customer Success Specialist

Job Location: Remote

Job Hours: Saturday and Sunday, 9am-3pm Eastern Time / 8am-2pm Central Time

Job Dates: Immediate through August

Compensation: $20/hour

Do you want to work in a fun and fast-paced environment and help to offer the most cutting-edge learning experiences to kids? Are you a dynamic communicator and empathetic problem-solver who enjoys delivering exceptional customer service to every client? If so, apply today!

PLEASE NOTE: This a weekend position requiring Saturday and Sunday daytime availability from now through August

WHY JOIN LAVNER EDUCATION?

Lavner Education, one of the world's leading EdTech companies for kids, powers the Lavner Camps, Tech Revolution, Lavner IQ, and Lavner Fitness brands, offering year-round camps, classes, tournaments, and online tutoring to kids worldwide. Whether at locations like Penn, NYU, Rice, UW-Seattle, and UCLA, or through our online programming, our omnichannel approach to education is redefining the industry like never before. By embracing the concept that kids should love what they do and have the opportunity for high-quality live, interactive learning in a fun and inclusive environment, we create cutting-edge learning experiences that feature top-notch curricula and superstar instructors, all backed by a dedicated and mission-driven year-round team.

JOB RESPONSIBILITIES:

• Deliver an exceptional level of service to our clients via phone, email, and chat while effectively managing a high volume of inbound communication
• Provide clients with personalized recommendations and detailed information regarding locations, availability, course offerings, and the overall registration process
• Document, review, and make requested changes to customer accounts using support desk ticketing system and camp management software
• Develop valuable relationships with clients by identifying their needs and assisting in troubleshooting and/or resolving issues with empathy, professionalism, and patience
• Utilize your institutional and experiential knowledge to problem-solve and make educated, informed decisions when challenges arise

QUALIFICATIONS:

• A positive and outgoing personality
• Minimum 2 years professional work experience in STEM Education, Management, Business, or related field
• Previous experience in EdTech and/or summer camp programming a plus
• Excellent written and verbal communication skills
• An ability to troubleshoot independently & problem solve
• Tech savvy
• Clearance of all required background checks

ARE YOU READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a quick and easy application process. If you feel that this position would be a great fit for you, please fill out our quick mobile-friendly application so we can review your information. We look forward to meeting you!