Clinic Assistant (Ravenna WIC location)

Clerical (client intake):

Provide services for WIC certification including the initiation of WIC application process, screen participant applications for income, residency, category, physical presence, and identity; issue benefits; answer telephones; perform scheduling, run data reports; greet and register participants for clinic services; function as part of the breastfeeding support team. Clerical (administrative / non-intake): Complete appointment reminder postcards, maintain charts, complete participant transfers, deliver and receive mail, maintain records in accordance with records retention requirements; perform community outreach initiatives. Stays current with state and local updates including WIC Policy and Procedure, WIC All Projects Letters (APL), meeting minutes and other pertinent materials. Clinical: Perform clinical procedures including height/length, weight measurements, and laboratory (hemoglobin) screening. Refer WIC participants to community or health services, as needed. Other WIC related duties as assigned.

Organizational Duties:

Complete WIC-required trainings – Support Staff Training, WIC University, VENA, Civil Rights, System Security, Conflict of Interest training. Participate in quality improvement team projects and quality improvement training initiatives as applicable/ required and incorporate the principles of quality improvement into daily work activities. Incident Command System/National Incident Management System Training. Level to be determined by Preparedness Coordinator. Provides emergency response support. Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment:

General office setting in Portage County Combined General Health District requiring sedentary to light work which may include sitting, walking, climbing, reaching, standing, talking, and listening with occasional exposure to adverse environmental conditions. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work performed in this position may be subject to challenging interactions with community members. WIC is a fast-paced and typically noisy environment, due to the high volume of participants served.