JOB DESCRIPTION

This job is a critical member of the enterprise Network Development team, with responsibility for cultivating new and existing relationships with large and small Dental Service Organizations (DSOs) nationwide, as well as with internal business partners in our enterprise and with other Delta member companies. This position assumes overall responsibility for successfully managing relationships with DSOs as accounts, with the objective of ensuring access to care requirements are met as well as support and growth of strong, stable provider networks for all enterprise brands.

RESPONSIBILITIES

• Compiles and analyzes competitor information and internal data to determine network needs, and grows enterprise networks to remain competitive and compliant with state and federal regulations; evaluates and determines the cost-effectiveness of contracting each DSO, balancing the needs of the DSO with those of the business.
• Develops deep understanding of DSOs' business plans as they relate to the maintenance and growth of our networks, including DHMO, fee-for-service, government programs, etc, allowing for creative solutioning that benefits both the DSO and the enterprise.
• Interacts professionally with DSOs, including with Executives at the corporate level and with staff at individual practice locations. Represents the enterprise as the point of contact for multiple DSOs and conducts training, including contract completion and Provider Tools functions.
• Creates effective presentations and conducts impactful reviews that help DSOs understand the values of network participation and partnered growth with our enterprise networks.
• Effectively negotiates with DSO Executives and internal enterprise stakeholders, utilizing excellent consultative selling and negotiation skills with the ability to influence decision-makers.
• Monitors utilization patterns of DSOs, interpret statistics, and recommends efficiency tools to facilitate effective plan administration, including the promotion of EFT and ERA enrollment, digital communications through the Provider Tools platform, and email.
• Resolves DSO concerns timely, and brings creative solutions, including identifying opportunities to enhance services/processes to benefit all stakeholders. This includes digital adoption, as well as the promotion and management of delegated credentialing participation for DSOs.
• Partners with Professional Services to resolve process issues and create efficiencies within the DSO organization including digital adoption, Provider Tools training, etc.
• Partners with Provider Onboarding DSO Coordinators and Credentialing team to monitor DSO rosters and ensure efficient, seamless contract processing, credentialing and re-credentialing, demographic changes and terminations, as applicable to all enterprise networks.
• Participates on assigned committees and meetings to provide ongoing feedback using market conditions, industry trends, and DSO insights.
• This list is not all-inclusive and you are expected to perform other duties as requested or assigned

QUALIFICATIONS

• 2+ w/Bachelor's degree
• A Bachelor's degree is preferred, but candidates with a minimum of four years network recruiting, sales and/or account management experience will be considered. A minimum of three years of dental office and/or insurance administration is preferred.
• PC literacy required; MS Office skills.
• Proven track record in negotiating large, complex provider agreements, including varying compensation methodologies.
• Knowledge of contracting for multiple lines of business including fee-for-service, DHMO, discount networks, etc.
• Ability to maintain consistent, regular attendance.
• Ability to work in a secure remote environment.
• Ability to travel, including overnight stays; airplane travel required.
• Ability to obtain and maintain sufficient credit to manage related job expenses including, but not limited to, applying to and being approved by a third party charge card agency.
• Outstanding attention to detail, and strong planning and organizational skills including time management, collaboration and business analysis skills.
• Ability to provide and receive constructive feedback and/or industry related feedback.
• Ability to maintain confidentiality and appropriately share information with discretion.
• Ability to operate in an environment of rapidly changing priorities.
• Ability to prioritize and complete multiple projects, a demanding workload, and tight timelines.
• Detail oriented, flexible and creative.
• Skilled at working independently, demonstrated resourcefulness, and requiring little oversight.
• Demonstrate knowledge of Current Dental Terminology ("CDT") codes and dental nomenclature.

Licenses

• DL NUMBER - Driver License, Valid and in State. Must have a valid driver's license and ability to maintain an acceptable Department of Motor Vehicle record and purchase and maintain a $250,000/$500,000 collision damage liability insurance policy. Upon Hire Req'

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $59,000 - $130,900

ADDITIONAL INFORMATION

Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:

• Generous paid time off plus 12 holidays and your birthday off!
• Low-cost premium medical insurance options
• 100% paid dental and vision insurance
• Generous 401(k) matching and flat contribution
• Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
• Employee LiveWell program, focusing on overall employee well-being
• Fertility and diabetes benefits
• Employee discount program: AT&T/Verizon, entertainment, travel, and more!
• Culture of learning: career development and tuition reimbursement
• Career growth: we love promoting from within

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-Remote

ABOUT THE TEAM

At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.

If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!

To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.

We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.

• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York