The Administrative Specialist provides office and administrative support to the Business Operations Team as well as for the Transcend Senior Leadership. This role is vital for the smooth-running of our business. Duties include processing of patient orders, customer service, fielding telephone calls, receiving and directing visitors in person or virtual, word processing, creating spreadsheets and reports, presentations, and filing. Additionally, the Transcend Operations Admin will be responsible for specific projects and tasks as designated by the Director of Operations.

Extensive software skills, internet research abilities and strong communication and organization skills are required. The Administrator duties include but are not limited to:

• Data entry (Entering Patient Orders, CRM Inputs, Creating Lab Requisitions etc.)

• Providing administration support to Senior Management

• Maintaining order tracking

• Processing customer credit cards

• Creating orders for patients within vendor pharmacy online portals

• Maintaining customer data in all company systems

• Answering incoming calls; taking messages and re-directing calls as required

• Answering email inquiries

This position reports directly to the Transcend Company Inc. Director of Operations. This position is 100% in person with occasional evening/weekends required.

Required KSA’s

• Associate degree or equivalent experience in Business, Communications and/or Medical Administration Strong working knowledge of Microsoft Word, Outlook, PowerPoint and Excel.

• Candidates will need to have excellent communication (both written & verbal), organizational abilities and time management skills in order to liaison with internal and external stakeholders,

• High critical thinking skills

• Candidates are expected to have an exemplary work ethic, be well-presented in a physical and virtual work environment and maintain a high sense of professionalism at all times.

• Willing to travel < 5% of time to industry conventions and events throughout the United States

• Passion for fitness, health, and wellness

• A “Team” Player” with a natural desire to work with people.

Preferred KSA’s

• Knowledge of pharmacy software and creation of medication orders

• Experience with Salesforce, QuickBooks, SOAP Notes