Job Description

ADMISSION’S ASSISTANT – FT (Salt Lake City)

The position of ADMISSIONS ASSISTANT is a key member of one of the most critical departments at House of Hope (HOH). It offers a great balance of administrative work and person-to-person interaction. The best applicant would be a self-actualized individual who can successfully guide women through one of the most critical endeavors they may ever undertake—the decision of whether to seek treatment for substance use disorder—while exhibiting exceptional time-management, an ability to work individually and with a team, and the ability to professionally represent the organization in both written and verbal communication.

This critical, fulltime (40 hours per week) position is located at the main HOH treatment center, which is nestled between downtown Salt Lake City and the University of Utah.

About House of Hope:

The House of Hope—a local nonprofit organization—has a mission to empower women, strengthen families, and promote recovery in our community. As Utah’s oldest treatment center, we have a long legacy of employing staff who are dedicated to the mission of spreading hope, nurturing healing, and encouraging personal growth in our colleagues, our clients, and our organization. We offer a culture of camaraderie, creativity, and collaboration as we work collectively to make a difference in the lives of the women and children we serve.

House of Hope’s Mission:

• Treating substance use disorders, rebuilding lives, strengthening families, and empowering women.

Primary Responsibilities:

• Answer questions about the HOH program in a welcoming and motivating manner to individuals who may be feeling high levels of stress or uncertainty
• Facilitate intakes including forming a relationship with clients, thoroughly completing required paperwork, and managing a healthy transition into residential or outpatient treatment at HOH
• Present positive public relations during admission calls and in conducting the initial screenings of potential clients seeking substance abuse treatment
• Ascertain insurance coverage(s) and assist with Medicaid eligibility
• Schedule assessment and intake appointments
• Facilitate referrals to various treatment communities
• Assist clients in applying for appropriate documentation, when necessary, including birth certificates, etc.
• Manage client data and documentation into the clinical record management and billing systems
• Provide community outreach and education to individuals and agencies about HOH’s continuum of services
• Maintain familiarity with local organizations and resources
• Assist with various other duties and special projects on an as-needed basis for the team or organization

Qualifications, Experience, and Necessary Skillset:

• Bachelor’s degree in psychology or another human services field is preferred (year-for-year experience in the field will be accepted in lieu of a degree)
• Detail-oriented, with strong interpersonal skills that make others feel at ease and engaged
• A basic understanding of substance use disorders (SUD) and mental health challenges that women face including trauma-informed care, cultural competency, and gender-specific issues of women entering treatment (either by themselves or with their children)
• Excellent communication skills in working with diverse populations with various needs as well as multiple agencies and organizational departments
• Proficiency at verbal and written communication
• Enjoy problem-solving in a creative, thoughtful way
• Prefer multi-tasking and managing multiple projects simultaneously
• Provide a meticulous attention to detail
• Be self-motivated, demonstrating initiative in developing schedule and processes to accomplish departmental and organizational goals
• Resolve conflicts with clients, agencies, and co-workers with a direct, professional, and calm manner
• Be proficient in computer skills, especially in Microsoft Office with special emphasis in Microsoft Excel and Word (must be experienced and proficient with formulas, tables, and formatting)
• Work calmly under stressful deadlines with proficient stress and time management and ability to be flexible with change in a fast-paced environment
• Enjoys a wide variety of duties from working one-on-one with others as well as administrative duties
• Values healthy direct communication; accepts and gives feedback professionally; forms relationships with those who are struggling with many challenges in a compassionate and assertive manner

Agency Requirements for All Employees:

• Non-smoking work site
• Background check and drug test required
• If in recovery, have at least 2+ years of sobriety
• Vaccination against COVID-19 recommended as well as seasonal vaccination against the flu
• Personal, reliable transportation and Utah driver’s license/good driving record required

Education & Experience:

• Bachelor’s degree in psychology or another human services field is preferred (year-for-year experience in the field will be accepted in lieu of a degree)

Hours/Schedule:

• Fulltime, 40 hours/week
• Monday through Friday, 8:30am to 5:00pm

Wages/Benefits:

$18.00 - $20.00/hour, depending on education and experience, plus a fulltime benefits package that includes:

• Health insurance
• Dental insurance
• Life insurance
• Paid time off (over 30 paid holidays, vacation, and sick days per year)
• Long-term disability
• 401(k) dollar-for-dollar match up to 5% (after one year of employment)
• EAP (Employee Assistance Program) providing 24/7/365 support
• Employee recognition, bonuses, paid training, and other incentives

Application Instructions:

Send the following to jobs "at" houseofhopeut.org:

• Brief statements of interest or cover letter (may be in body of email)
• Resume
• Three professional references (please include email and phone number)

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House of Hope (HOH) is an equal opportunity and affirmative action employer. All employment decisions are based on achieving the HOH mission without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability, or religious belief. All qualified candidates are encouraged to apply.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

COVID-19 considerations:
All clients and staff are strongly encouraged to be fully vaccinated against COVID-19, including all boosters. Should a client or staff member choose not to get the suggested vaccines, they must wear a mask at all times.

Ability to commute/relocate:

• Salt Lake City, UT 84102: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a people person? Can you get along with a diverse population from various backgrounds?
• Are you willing to be fully vaccinated against COVID-19 or willing to wear a mask at all times while at work (if not vaccinated)?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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