Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The Product Analyst serves as the voice of the customer to the product team by using their skills and tools to measure how our customer is interacting with the product. This individual will also evangelize the desired customer experience across other product teams to ensure a consistent, and industry leading, experience
• The role is a part of the Manage Travel team within the Customer Experience group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Gain a deep understanding of Manage Travel customer facing functionality and provide product expertise & insights
• Assists Product Owners & Product Managers to identify, assess, and prioritize pain points faced by customers when they view their reservation and attempt to make changes to it.
• Focuses on metrics and product health to ensure that customer facing functionality is working as expected. Expresses a keen interest to learn digital analytics tools such as Quantum Metric and Adobe Analytics to assist with product health tracking.
• Partners with the technical team to define expected behaviors to clarify successful customer outcomes
• Contributes towards the crafting and measurement of product Objectives and Key Results (OKRs)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School graduate
• Understanding of Agile principles and development practices
• Demonstrate analytical and collaborative skills

Preferred Qualifications- Education & Prior Job Experience

• Airline knowledge
• College graduate (Undergraduate)
• Experience with using Sabre, Rally, and Quantum Metrics an added plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.