Job Description
Epic Staffing Group (Epic), a portfolio company of The Pritzker Organization, is a fast-growing company that provides staffing solutions to the high-demand and rapidly expanding industries of Life Sciences and Healthcare (we are #404 on the Inc. 5000 list of Fastest-Growing Private Companies in America). Epic provides best-in-class staffing solutions across a variety of end markets through its deep sector expertise across life sciences and healthcare. Our Award-winning ‘client first’ culture and operational excellence drive industry-leading customer and candidate retention. We are already one of the largest staffing companies in our industry, and our rapid growth and ongoing expansion are creating opportunities at many levels. You can learn more about Epic Staffing Group below.
Duties and Responsibilities:
Develop and Maintain Working Relationship with District and placed resources:
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Introductory Calls and onboarding for all newly signed contractors.
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Introduction and growth calls with all districts on book of business.
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Periodic check-in with all contractors and districts on book of business.
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Function as the primary point of contact for all contractors and districts on book of business.
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Manage and resolve all day-to-day issues for resources and districts on book of business.
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Provide counseling and direction to placed contractors and provide resources for behavior issues and conflict resolution.
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Provide mediation between District and Contractor when expectations and outcomes aren’t being met on either side helping to create a clear and concise written plan of action with measurable results and follow-through.
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Visit therapists/clients at their sites if feasible.
Develop working relationships with internal division resources:
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Partner with recruitment to ensure contractors on assignment complete contracts.
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Partner with Account Management to ensure appropriate and successful placements.
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Partner with Business Development to ensure accuracy in district and job requirements.
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Partner with Payroll and Benefits to ensure appropriate compensation.
Sales Force
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Logging Calls/Events/Follow up.
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Managing daily workload through dashboards, reports, and alerts
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Renewals for next school year
Work with clients to gauge their interest in extending the active therapist.
Minimum Qualifications:
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2+ years of relevant experience in the staffing industry or relationship focused disciplines.
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Possess expert computer skills, including full suite of Microsoft Office: Word, Excel, Outlook, PowerPoint, OneNote, and Teams
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Strong organizational and written/verbal interpersonal skills, along with strong attention to detail.
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Ability to build and maintain trusted relationships at business and individual level fostering trust and engagements as a valued partner
Knowledge, Skills, and Abilities:
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Ability to prioritize competing duties.
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Demonstrates ability to develop trusting relationships with customers and the ability to exercise considerable judgment and discretion in maintaining those relationships at all levels of the organization.
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Ability to mediate between contractors and district personnel to provide a mutually beneficial outcome.
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Ability to have tough conversations including but not limited to sharing negative feedback to both contractors and districts and occasionally providing correction and disciplinary actions per company policy including but limited to formal disciplinary action and termination.
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Ability to succinctly recap conversations and activities with contractors and district personnel in Sales Force.
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Ability to communicate effectively both in written and oral.
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Adapts to the needs of the company by demonstrating flexibility and performing other duties as assigned.
Physical Expectations:
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By signing this job description, I attest that I meet the physical demands of the job as described.
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
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Visual and verbal acuity; while performing the duties of this job, the employee is regularly required to talk and listen
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This position requires sitting at the computer the majority of the day, as well as the ability to lift ten (20) pounds.
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Fine motor skills.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits and Perks
Vacation and Time Off
Office Life and Perks
Health and Wellness
Financial and Retirement
EEO and Reasonable Accommodation
Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Epic Staffing Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Epic is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at
talentacquisition@epicstaffinggroup.com
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About Us
Epic Staffing Group is a diversified national provider of outsourced employment to the biopharmaceutical and healthcare industries. Our staffing verticals include life science recruitment for permanent placement and life sciences consulting, travel nurse jobs, Interim executive placement, travel allied, school nurse jobs and therapy, government healthcare staffing, and international clinician placement. Focus is placed on areas where there is significant imbalance of supply and demand, where the Epic business model can add significant value.