About BearCom:

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• 40+ Years Industry-Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon, +More
• 75+ Branches Across North America

We are seeking a candidate to join our dynamic team of professional telephone operators. As a Message Center Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal.

Your Duties will include but not be limited to:

• 
  Answering and responding to incoming customer calls/inquiries.
• Accurately gathering data in an efficient and error-free manner.
• Assisting customers and troubleshoots questions, issues, complaints, and inquiries related to products and services sold.
• Performing other general office duties as required, which could include order entry, or quality control checking.
• May be asked to participate in special projects related to client requests.

• Must be PC literate and familiar with the Internet.
• Able to interpret policies and procedures.
• Must have a good aptitude for solving customer service issues.
• Must exercise professional telephone etiquette and e-mail correspondence skills.
• Able to work as a team player and build rapport with the Support Service Callers and Clients.
• Must be able to multi-task.
• Must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
• Must possess operational knowledge of major office equipment.
• Must be available for all different shifts as the call center is open 24 hours a day, 7 days a week, and 365 days a year.
• Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

BearCom offers competitive compensation to all of its employees. BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.