Call Center Representative Job at PRECISION BUILDING & MECHANICAL, Remote

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Job Description

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. T

You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.

duties and responsibilities

  • Manage inbound and outbound customer calls in a timely manner
  • Identify customers’ needs and wants, give your best to clarify information
  • Research every issue and provide solutions to them
  • Recognize opportunities to upsell our products and services
  • Follow our company's communication “scripts”
  • Keep records of all conversations in our call center database in a comprehensible way
  • When assigned, attend educational seminars
  • Build strong relationships with customers
  • Follow our customer engagement strategy
  • Meet qualitative and quantitative targets

Call Center Representative requirements

  • Previous experience in a customer support role
  • Track your own work on a daily basis and compare to banchmarks
  • Strong phone and verbal communication skills
  • Excellent listener
  • Adaptable to different personality types
  • Familiarity with CRM technology
  • Customer focus
  • Ability to multi-task
  • Set priorities
  • Excellent time management skills
  • High school degree

Job Types: Full-time, Part-time

Pay: $16.75 - $23.17 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Work from home

Schedule:

  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Signing bonus

Experience:

  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: Remote


  • Health insurance

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