Job Description

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. T

You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.

duties and responsibilities

• Manage inbound and outbound customer calls in a timely manner
• Identify customers’ needs and wants, give your best to clarify information
• Research every issue and provide solutions to them
• Recognize opportunities to upsell our products and services
• Follow our company's communication “scripts”
• Keep records of all conversations in our call center database in a comprehensible way
• When assigned, attend educational seminars
• Build strong relationships with customers
• Follow our customer engagement strategy
• Meet qualitative and quantitative targets

Call Center Representative requirements

• Previous experience in a customer support role
• Track your own work on a daily basis and compare to banchmarks
• Strong phone and verbal communication skills
• Excellent listener
• Adaptable to different personality types
• Familiarity with CRM technology
• Customer focus
• Ability to multi-task
• Set priorities
• Excellent time management skills
• High school degree

Job Types: Full-time, Part-time

Pay: $16.75 - $23.17 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote

• Health insurance

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