As a claims support specialist on our Home & Property team, you’ll help ensure our property claims process runs smoothly and efficiently. You’ll partner with and provide administrative support to claims adjusters and leaders. You’ll process payments, reassign claims, answer file-related questions and provide guidance around system practices.

This is a remote position.

Duties & responsibilities

• Help with writing, processing, uploading, mailing and general handling of correspondence and other file-related information
• Backup phone coverage during customer service high call volume
• Monitor claim assignments, adjuster profiles, and state licensing requirements in claims distribution systems
• Maintains and updates all claims adjuster licensing renewals, Continuing Education (CE) credits, and appointments

Must-have qualifications

• Bachelor's degree or higher
• Instead of the above, Associate's degree and a minimum of two years work experience within financial services, information technology, data analysis, customer service or related field.
• Instead of a degree, High School diploma/GED equivalent and a minimum of three years work experience within financial services, information technology, data analysis, customer service or related field.

Compensation

• $18-$20/hour
• Gainshare bonus up to 16% of your eligible earnings based on company performance

Schedule

• Monday-Friday, 8:00am-5:00pm EST with some flexibility

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Equal Opportunity Employer