Position Summary:

As a Claims Specialist in the IEL Claims Department you will be responsible for processing customer and carrier cargo claims. The primary function is to coordinate and manage the claim process for IEL brokers, customers and carriers. Critical to the role is document collection, claim presentations and working closely with insurance claim adjusters. The role is vital to the company’s risk management and loss prevention. This position reports to the Operations Manager.

Position Description (Essential Duties & Responsibilities):

• Process Cargo Claims by processing claims IEL experiences from a variety of carrier service issues such as temperature abuse, cargo theft, incorrect or damaged product at delivery
• File claim through carrier insurance and manage claim until completion
• Record claims upon initial notification through the MyEZClaims software, IEL’s claim tracking software
• Work with Accounts Payable team members to process and collect payments
• Collect necessary claim documents needed to process and substantiate each case in an effort to mitigate IEL loss and exposure
• Assist with customer payment and overall satisfaction throughout claim process
• Adhere to Claims Department principles to ensure best practices are communicated through organization
• Develop claims training material and facilitate training sessions for sales team
• Identify trends and trouble areas that IEL can use to mitigate risk and future loss.
• Expand knowledgebase and continuously learn throughout the industry from experts, current events, and case precedent
• Provide reporting to management as requested and maintain accurate claim tracking
• Handle other duties as assigned

Knowledge/Skills/Experience:

Basic (Required)

• High school degree or GED
• Experience in transportation or logistics industry OR experience with processing claims
• Ability to work on multiple tasks in a time sensitive environment, detailed oriented, able to comply with company procedures and escalate issues as needed
• Investigative and analytical mindset
• Basic knowledge of Microsoft Office
• Negotiation skills

Preferred

• Bachelor’s Degree in Business, Supply Chain or related field of study
• Familiarity with Carmack and commercial cargo insurance
• Working knowledge of transportation management software
• Ability to understand application of carrier and customer contracts

Why IEL?

Founded in 2007, Integrity Express Logistics (IEL) is a family-owned 3PL with over 30 years of logistics experience. Our overall mission is to live up to the expectations of our company name, by earning total trust from our customers through innovative technology and operational efficiency to better customize logistics services. We focus on customer relations above anything else as well as hiring the best quality employees. Together this formula has carried IEL to where we are today. In today’s competitive world, we believe it is necessary to preserve moral practices in order to stay on top. IEL has five core values in which we live and operate under. We take these values very seriously, and they are a part of everything we do.

At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.