Job Purpose: Maintain the flow of a patient office visit by performing delegated medical functions in accordance with practice guidelines. This is a full time position (40 hours per week) that will be scheduled between 6:15am-5:00pm. This position will primarily be scheduled at our Bloomington Clinic location. Travel to other MNGI locations may be required to meet patient care needs. **Position starts at a minimum of $21/hour**

We offer complete and thorough paid job training for our Clinic Assistants. For more information on the role of a Clinic Assistant, please review this short video: https://youtu.be/uyLGmfFPTgc

Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Front Desk:

• Greet visitors, verify patient demographics and insurance information, and make any necessary changes.
• Check in all appointments that occur at the clinic and endoscopy center.
• Collect patient co-pays and outstanding balances.
• Assist patients with completion of necessary forms in accordance with HIPAA and practice regulations.
• Maintain patient confidentiality in accordance with HIPAA and practice regulations.
• Accurately enter information into electronic health record and practice management computer system.
• Maintain the daily schedules of the clinic.
• Assist patients and visitors with questions and concerns.
• Maintain cash box.
• Maintain a clean and presentable lobby area.

Clinic:

• Greet and room patients.
• Interview patients to obtain medical history and measure their vital signs for the office visit.
• Stock and clean exam room per Clinic and Infection Control Policy.
• Instruct patients on care plan and discharge instructions per provider’s orders.
• Perform phlebotomy or medication injections per provider’s orders.
• Instruct patients on proper collection of stool or urine specimens.
• Process and maintain integrity of all specimens according to established protocol.
• Maintain inventory of medication closet.
• Order clinic and lab supplies as needed.
• Document in patient chart or electronic medical record according to established protocol.
• Obtain additional medical records for patient’s appointment as necessary.
• Work Electronic Health Record (EHR) reports as directed by supervisor.
• Any and all other duties as assigned

Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Requirements:

One of the following is required:

• Diploma or equivalent from an accredited Medical Assistant program

• Licensed Practical Nurse (LPN)

• Emergency Medical Technician (EMT)

• Certified Nursing Assistant (CNA) with 1 year direct care experience

• Associate's Degree with 1 year direct care experience

• Bachelor’s Degree

1-2 years experience with an electronic medical record is preferred. Phlebotomy experience is preferred.

Certifications/Licenses: CPR certification is required.

Knowledge, Skills and Abilities:

Working knowledge of:

• Gastrointestinal system
• Medical Terminology
• Principles for providing compassionate care
• Word processing

Ability to:

• Problem Solve
• Multi task
• Prioritize and be detail oriented
• Work effectively as part of a team
• Use active listening skills
• Communicate effectively verbally and in writing
• Float to other locations to meet staffing needs

Physical Requirements: The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to walk, sit, reach overhead, bend to the floor, and may be required to stand for long periods of time. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, other clinic equipment, and to possibly perform phlebotomy. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 50 pounds. Employees may be required to travel to other company locations due to staffing and training needs.

Working Environment: The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee works in a clinical environment and may be exposed to hazardous chemicals or conditions including exposure to blood or other body fluids. Appropriate Personal Protective Equipment (PPE) and training will be provided. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. While performing the duties of this position, the employee must be alert to conditions that may impact the safety of patients, employees and visitors.

This job description reflects management’s assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment

MNGI’s Culture of Caring

“We are caring people caring for people”. All caregivers should reflect our core values:

• Compassion: being empathetic and considerate of the needs of our patients and caregivers
• Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent.
• Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.

The MNGI Team Promise

We recognize every member of our team as a caregiver. We acknowledge that we each individually and collectively contribute to our patients’ care experiences, and therefore their healing. We promote a Culture of Caring for our patients and each other.

To support our Culture of Caring we:

• Embrace open communication, mutual acceptance, trust, respect, empathy and a commitment to personal and professional growth.
• Value diversity, accountability, problem-solving, collaboration, and contribution

Experience

Preferred

• 1-2 years experience with an electronic medical record is preferred. Phlebotomy experience is preferred.

Education

Preferred

• Bachelors or better

Licenses & Certifications

Preferred

• Licensed Practical Nurse
• Emergency Medical Tech
• Certified Medical Assist

Skills

Preferred

• Multi-tasking
• Prioritization
• Critical thinking
• Teamwork
• Dependability
• Detail oriented
• Customer service

Behaviors

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work