Job Description

Position Summary:

The Emergency Department Concierge serves as a representative of Crothall’s Patient Experience and Environmental Services Teams inside the unit’s Emergency Department.

Essential Duties and Responsibilities:

• Greet patients and visitors upon entry to the Emergency Department.
• Offer amenities such as blankets, water, coffee, newspapers, and tablet entertainment.
• Provide wayfinding services for patients needing to transport to other departments.
• Provide communication between clinical staff and Environmental Services.
• Cooperates and accommodates with Hospital Emergency Department Staff and Leadership.
• Provides quality customer service to customers by providing one-on-one attention to detail.
• Responds to calls for housekeeping problems such as spills and specific departmental needs.
• Maintain amenity area including opening and closing of nutrition items such as coffee machines, sanitizing of tables and chairs, sweeping floor area after daily use.
• Use communication skills between external departments if as deemed necessary.
• Demonstrate professionalism and empathy in a sensitive environment

• Demonstrates knowledge and efficient use of cleaning techniques, solutions, equipment, and tools.
• Performs all cleaning, floor care, and project assignments within area of responsibility or as directed by supervisor.
• Maintains high standards; works steadily at efficient pace.
• Interacts hospitably, cheerfully, and supportively with staff, patients, visitors, and work colleagues.
• Maintains equipment, tools, and storage areas in clean, orderly, and good operating condition. Respects hospital and company property.
• Responds rapidly and thoroughly to emergencies, special needs, spills, etc.
• Accepts suggestions and direction from supervisors and Hospital staff.
• Honors Department’s attendance, break, behavior, dress, and safety codes.
• Exercises good judgment while working around patients and visitors. Remains professional at all times.
• Takes initiative in rendering service or responding to needs.
• Assists other associates as necessary. Responds to direction as provided.

Education, Training and Experience:

• High School Diploma, GED preferred or equivalent combination of education and experience.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift

Education:

• High school or equivalent (Required)

Work Location: In person

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