Concierge Job at Crothall Healthcare, Allentown, PA 18103

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Job Description

Position Summary:

The Emergency Department Concierge serves as a representative of Crothall’s Patient Experience and Environmental Services Teams inside the unit’s Emergency Department.

Essential Duties and Responsibilities:

  • Greet patients and visitors upon entry to the Emergency Department.
  • Offer amenities such as blankets, water, coffee, newspapers, and tablet entertainment.
  • Provide wayfinding services for patients needing to transport to other departments.
  • Provide communication between clinical staff and Environmental Services.
  • Cooperates and accommodates with Hospital Emergency Department Staff and Leadership.
  • Provides quality customer service to customers by providing one-on-one attention to detail.
  • Responds to calls for housekeeping problems such as spills and specific departmental needs.
  • Maintain amenity area including opening and closing of nutrition items such as coffee machines, sanitizing of tables and chairs, sweeping floor area after daily use.
  • Use communication skills between external departments if as deemed necessary.
  • Demonstrate professionalism and empathy in a sensitive environment
  • Demonstrates knowledge and efficient use of cleaning techniques, solutions, equipment, and tools.
  • Performs all cleaning, floor care, and project assignments within area of responsibility or as directed by supervisor.
  • Maintains high standards; works steadily at efficient pace.
  • Interacts hospitably, cheerfully, and supportively with staff, patients, visitors, and work colleagues.
  • Maintains equipment, tools, and storage areas in clean, orderly, and good operating condition. Respects hospital and company property.
  • Responds rapidly and thoroughly to emergencies, special needs, spills, etc.
  • Accepts suggestions and direction from supervisors and Hospital staff.
  • Honors Department’s attendance, break, behavior, dress, and safety codes.
  • Exercises good judgment while working around patients and visitors. Remains professional at all times.
  • Takes initiative in rendering service or responding to needs.
  • Assists other associates as necessary. Responds to direction as provided.

Education, Training and Experience:

  • High School Diploma, GED preferred or equivalent combination of education and experience.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Evening shift

Education:

  • High school or equivalent (Required)

Work Location: In person

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