Job Description

Every day, Greystar team members have the opportunity to work together in a vibrant culture with an entrepreneurial spirit that promotes and rewards innovative ideas. Greystar provides significant career advancement opportunities, ongoing corporate training programs, and competitive compensation, benefits, and incentive programs. If you're looking for more, we’re looking for you!

Greystar has an immediate opening for a Concierge. Previous Customer Service experience is required.

What we can offer you

• Competitive hourly wage leasing commissions and renewal bonuses
• Up to 15 days vacation in the first year, plus sick days, floating holidays and personal days
• 40% Housing Discount if you live and work at the same Greystar owned/managed community (taxable) as well as 20% if you live and work at a different Greystar owned/managed community (taxable)
• Cell phone monthly allowance of $50 for full-time and $25 for part-time team members
• Excellent benefits package including medical, dental, vision, disability insurance
• Free Base health care plan through United Healthcare (Team Member Only)
• Retirement savings with a 401(k) and company match
• Opportunities for growth, advancement, and opportunities to relocate to another Greystar property
• Employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities.

What your day might look like

• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary. Follow up with prospects by phone and email
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
• Assists the community team with scheduling, planning and organizing resident activities and programs.

What we are looking for

• Excellent customer service skills to be able to interact effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to others.
• Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes.
• Proficiency and fluency in using the internet for researching resident requests with programs such as Craigslist, Google and other search engines, and navigating the internet and websites.
• Demonstrated ability to read, write, and communicate effectively as well as answer resident questions
• Proficient in MS Office Suite

What sets us apart

• Our focus on people, genuine relationships and shared values
• A company culture that embraces going beyond expectations in everything we do
• Global leader in rental housing, providing amazing, long term, career opportunities
• Robust training and development programs for all positions
• Diverse and inclusive culture

Greystar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Greystar will consider for employment qualified applicants with arrest and conviction records.

For additional information; visit our website at www.greystar.com/careers.

Job Type: Full-time

Pay: Up to $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Los Angeles, CA 90028: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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