The Team

Avantive Solutions is a rapidly growing global business providing contact center and business process outsourcing (BPO) solutions; we’re the frontline for some of the most recognized companies in healthcare and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities.

We support a purpose-driven culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work.

The Opportunity

We’re looking for a Customer Care Representative II to join support team to provide enthusiastic, holistic customer service through efficient and effective resolution of question and concerns, while servicing each customer with respect and genuine desire to help.. This person will be responsible for ensuring customer service needs are met in the organization, coordinates order management activities, and engages with other areas to manage business and processes.

Why You’ll Love Working Here:

We’re committed to building a workplace where every employee is welcomed and valued. We believe in wowing our clients and taking care of our employees. You’ll enjoy…

• Competitive salary based on experience
• Paid time off and paid holidays
• Medical Insurance benefits, including no-cost virtual doctor visits
• Dental, Vision, Paid Life Insurance, and Pet Insurance
• 401K with generous matching
• Career advancement opportunities —we love to promote from within!
• Fun and motivating work environment
• Casual dress
• 8-5 CST. No nights or weekends an OT on occasion, but not regularly

What you'll Do:

The Customer Care Representative will be responsible for ensuring customer service needs are met in the organization, coordinates order management activities, and engages with other areas to manage business and processes. Starting pay is $18.00 an hour.

• Drive collaboration & partnership with businesses
• Embody elements of high-performing culture: focused, accountable, opportunistic, and engaged
• Seek to deliver maximum value creation from org whole and ensure collaborative results with MAH
• Ability to work in a team environment
• Collaborate with Accounts Receivable counterpart
• Ensure that customers receive a high level of customer service while maintaining compliance to MAH’s terms and conditions of sale, laws, regulations, and policies.

What You'll Bring:

• B.S./B.A. Preferred
• Ability to pass a federal background check and drug screening successfully
• Minimum of 3 years’ experience in a customer service capacity.
• Ability to work effectively with department heads
• Strong collaboration and communication skills.
• Demonstrated ability to anticipate and solve problems.
• Proficiency in Microsoft applications.
• Strong business judgment and decision-making ability.
• Ability to work independently.
• Excellent team player.
• Customer service experience with Key Account customers.
• Knowledge of SAP, particularly the Order to Cash components.

Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you'll love your career with us! We are an equal opportunity employer.

Apply now at www.avantivesolutions.com/jobs

• If remote, must live in one of the following states: Illinois, Iowa, Missouri, Nebraska, Ohio, Oklahoma, Texas, Wisconsin