A2 Global Electronics and Solutions is a quickly growing International supplier of electronic components. We have been in business over 30 years, continually growing our service lines as well as out team of dedicated and talented employees. We are looking to grow our team as we continue to have dynamic growth. We offer the ability to work remotely in our postions and value work, life balance among our team members.
Come join our team and grow with A2!
Job Title:Customer Service Representative
Reports To: Sr. Customer Service Manager
Job Summary: Supports internal and external customers by providing helpful information, answering questions, and responding to complaints.
Duties and Responsibilities:
Include but are not limited to:
1. Handling customer complaints and provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
2. Processing of RMA’s and RTV’s
3. Managing high volume of calls
4. Identifying and assessing customer needs to achieve satisfaction
5. Providing accurate, valid and complete information using proper methods and tools
6. Keeping records of customer interactions, process customer accounts and file documents
7. Following communication procedures, guidelines and policies
Qualifications:
1. Highschool diploma and 2-3 Years’ experience in a customer service environment required
2. Proven customer support experience or experience as a client service representative
3. Strong phone contact handling skills and active listening
4. Familiarity with CRM systems and practices
5. Strong investigative and root cause analysis skills
6. Excellent follow-up, communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively
8. Ability to use Microsoft Office Word and Excel
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Hybrid remote in Saint Petersburg, FL 33716
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