Description of position:
This position works out of our office in Oklahoma City, Oklahoma. We do not have a work from home option. The customer service representative answers telephone calls and responds to member facing chats to provide information regarding Costco.com, research member’s online issues, provide assistance with website navigation, use problem solving skills, and advocate for Costco members in a friendly and efficient manner at the U.S. Member Service Center for an international membership warehouse chain.
Tasks and responsibilities:
Answer a high volume of incoming phone calls and/or member facing chats
Determine member needs and provide appropriate solutions, including answering general Costco.com/product questions and researching complex situations regarding online orders, tracking, and deliveries
Consider and offer compensations as necessary
Operate as the liaison between Costco.com customers, vendors, buying and operations staff
Uses multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
Uses problem solving and critical thinking skills to resolve order/product/delivery issues
Required skills, abilities, and certifications:
Education/Training: High School Diploma or GED preferred
Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course
Experience: Previous customer service experience preferred
Knowledge/Skills: Customer Service, computer literacy, professional business writing, proficiency with typing (Minimum typing speed of 30 wpm) and excellent communications skills required
Must be able to work a flexible schedule including weekends and split days off
Recommended skills, abilities, and certifications
Strong background in customer service including excellent communication skills, prompt friendly service and excellent follow through.
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Ability to demonstrate learning and decision making skills
Strong time management skills
Bilingual capabilities a plus
Costco Wholesale Member Service Center provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Part-time
Pay: $18.50 - $29.30 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
COVID-19 considerations:
We follow state and federal guidelines.
Ability to commute/relocate:
Work Location: In person
Promptly acknowledging and warmly greeting each guest entering the store. Determining each guests needs and answering questions concerning products and
Join Sleepyhead, the #1 University Mattress Topper Company! We're a dedicated team of professionals passionate about helping college students sleep better with our high-quality mattress toppers. Work
Load and unload a 26-foot moving truck. Perform daily truck inspections and moving equipment inventory checks. Complete sales transactions and take payment.
Wyndham Destinations is currently seeking qualified candidates for the position of Bilingual Japanese Inbound Customer Service Representatives in Las Vegas,
Work Mon-Fri 7am to 330pm weedeat/edge/trim/mow/blow with 5 man local Jupiter only route. Experience needed available immediately, Call Scott at 561-746-4540 or reply by emailJob Type: