Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.
We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
Are you passionate about customer service in an industry that offers stability and growth? We have an exciting opportunity in our Lakewood Ranch Call Center Team!
Our Customer Service Representatives help our customers when they have questions about their policies – absolutely no sales involved.
What will I be doing?
Working Monday to Friday – no weekends! Doing an 8 hour shift at a time between the hours of 8am and 6pm – no evenings or night shifts either!
You’ll be answering the phone and emails from our customers when they have questions issues around their insurance policies.
This isn’t your typical call center job, as you might need to investigate issues and research problems to make sure our customers questions are answered correctly and meet a successful and accurate resolution. This of course may mean you need to follow up once you have all the information you need.
In every interaction you’ll demonstrate outstanding listening skills while providing excellent customer service. You’ll be patient, show empathy which will further promote our reputation of integrity.
As a minimum requirement you’ll need:
It would be nice if you also had:
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