At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. By embracing these principles, we’ve created a supportive team culture where employees are valued and encouraged to grow. These character qualities are our tradition, and we bring them to life each day.
Our employees are at the heart of our company and are a large part of why customers continue to trust INTRUST. So, we place importance on your success. At INTRUST, you are supported in your career, you can lead no matter what your title, and you can see a path for future growth.
INTRUST is also unique because we’re a privately-owned, family-led bank. This enables us to grow at our own pace and maintain the values we cherish.
Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.
A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.
Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.
Job Summary: The Digital Customer Service Representative is responsible for answering inbound calls, emails, and chats from customers in addition to completing tasks related to digital products including online and mobile banking. Responds to and resolves customer inquiries in a friendly and timely manner with one-call resolution. Expands customer relationships through needs-based consulting. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.
Essential Functions:
Education and Experience: Requires a High School Diploma or equivalent; Prefer 1-2 years previous experience in customer service and/or banking with a minimum of 6 months call center experience.
Required Skills and Knowledge: Excellent customer service, telephone, and interpersonal skills. Knowledge of online and mobile banking product and services. Strong oral, written communication, and organizational skills. High level of time management, attendance, and punctuality. Ability to perform duties under frequent time pressures in highly interruptive conditions. Detail oriented and ability to multi-task. Must be able to navigate multiple Microsoft Office products and web-based applications simultaneously.
Required Licenses and/or Certifications: Nationwide Mortgage Lending System (NMLS) Registered or ability to meet qualifications for registration.
Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. The physical demands necessary for this role should be performed with or without a reasonable accommodation.
Working Conditions: Normal office conditions.
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Spine & Sport Physical Therapy is looking for licensed Physical Therapist Assistants to join our growing company! Physical Therapist Assistants of all levels of experience are encouraged to
The Senior Executive Assistant provides support to Head of GCB O&T Finance and the O&T Finance group by handling correspondence, managing calendars and appointments, arranging conferences
Senior Social Worker (Emergency Department)DEPARTMENT OF VETERANS AFFAIRSVeterans Health AdministrationSummaryThe position provides social work services to the Veteran population in the Emergency
File original medical documentation in the patients medical record and copies of medical documentation into research files as necessary.
Huntington Learning Center of Frederick is hiring for a part-time SAT/ACT Prep Tutor. Must be caring, qualified, and committed to the success of students. Huntington Learning