Customer Service Representative Job at Two Men and a Truck, Buffalo, NY 14227

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Job Description

TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

  • Base pay of $15.00 / hour
  • Opportunities to earn commission on sales
  • Commission is paid bi-weekly on every paycheck, from date of hire. No waiting!
  • Career advancement opportunities

What You'll Do

  • Provide outstanding customer service on all calls and online inquiries
  • Recommend moving services and products based on cost, availability, and customer specifications
  • Input information into internal move software to provide accurate moving estimates and schedule moves
  • Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
  • Prepare move-related paperwork and documents
  • All other duties as assigned

What We're Looking For

  • High school diploma or GED; associate’s degree in a related field preferred
  • At least 1 year of sales and/or customer service experience
  • Excellent customer service skills: effective listening and communication
  • Ability to multi-task and enter customer data into move software while on the phone
  • Confidence to initiate customer contact and comfortable asking for the sale
  • Willing to submit to pre-employment background check and drug screen
  • Creative problem solving skills
  • Exceptional organization and time management skills
  • Strong team player who works productively with a wide range of people and personalities
  • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
  • Bilingual is a plus

Job Type: Full-time

Pay: $15.00 - $30.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Paid time off

Schedule:

  • Day shift
  • Monday to Friday
  • No nights

Supplemental pay types:

  • Bonus pay
  • Commission pay

Work Location: In person

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