Job Description
Position Type: Full-Time
Location: San Francisco, CA / Remote (USA)
Salary: $160,000+
Equity: 0.05-0.2%
\uD83C\uDF0F About Heard
Heard's (https://joinheard.com/)
mission is to help therapists with their businesses.
Heard offers therapists bookkeeping, accounting, taxes, and payroll all in one easy-to-use platform. By helping them take care of all their business needs, we create a world where therapists can focus on the thing they know best: helping their clients.
Unlike most small businesses, mental health providers lack the tools and systems needed to understand the ins and outs of their business. They're forced to work with a disparate array of expensive services or contractors to manage their finances, their taxes, their payroll, their savings and more. Not only is this outside their area of expertise — every hour spent wrangling finances or filling out forms is one less hour spent providing care.
Heard is growing incredibly fast. We launched in Jan 2021, and most recently raised our Series A in Feb of 2022, and 5x our revenue in 2022. We have a clear, well-funded pathway to becoming an industry leading software services provider for independent mental health practitioners – and excited to build a great business and a great company.
- \uD83D\uDC81 Focus on the customer
- \uD83D\uDE0A Psychological safety always
- \uD83D\uDEE3️ Go the extra mile, together
- \uD83E\uDD14 Be relentlessly curious
- \uD83D\uDC7C 100% ownership
- You will be joining as Heard’s second PM, working directly with the cofounders and our Product Lead to define the Annual Tax Experience. Tax is one of Heard’s strategic products and the reason why therapists join Heard. We’re looking for someone who can partner and collaborate across various teams, deliver clarity and drive impact, and really advocate for our therapists and their needs.
- This is a high visibility role that directly impacts Heard's success, and a core value proposition for Heard customers
In this role, you will:
- Own the Annual Tax Product Experience — defining and maintaining a clear roadmap that will enable a successful tax season for Heard customers
- Partner closely with the customer, success and operations team to deliver a highly complex
- Be a staunch advocate for our customers, delivering a trustworthy, empathetic experience during a stressful time for them
- Become the expert on the Heard product — our differentiators, our wins, our challenges
- Partner closely with your cross-functional team (design, engineering, research) to drive progress, results, and impact
- Have a direct impact on the strategic roadmap at Heard and the growth of our business, working directly with the cofounders and cross-functional stakeholders to help therapists succeed
- Delivering an on-time and delightful annual tax experience for Heard’s customers
- Partnering effectively with Tax Operations to enhance their efficiency.
- Simplifying complex workflows, especially for an audience who are not tax nor tech-savvy.
- Being comfortable with a highly regulated industry
- Managing a product that peaks during Tax Season, which entails careful planning, creativity in execution, and the ability to inspire a team during high volume times
- Working with the larger product team in enabling our customers to succeed
- Self-driven with a sense of urgency
- Deep empathy and drive to do right by our customers — you are a staunch advocate
- Strong cross-functional collaborator who can achieve shared goals and make hard decisions — you enjoy working on a product that impacts all the aspects of the business and requires collaboration across all teams
- Sweats the small stuff — tax is full of details
Experience with fintech, HR-tech and/or other similar industries- Experience translating complex subjects into simple product flows
- Minimum 3 years product management experience, ideally in a high growth startup environment
- Ability to work in PST timezones
- BA/BS in a technical or analytical field, and/or demonstrated understanding of software engineering
- Market salary and equity — and flexibility to choose distribution.
- Unlimited PTO
- 401k
- Healthcare and dental
- Mental Wellness Stipend
- Remote Work Stipend
We want you to love the work that you do, the team that you’re working with, the environment that you’re working in. It is often hard to tell from a job description what working at a company is like, but some reasons why Heard may not be a good fit for you:
- Our mission of helping therapists does not resonate with you
- You prefer highly structured, well-defined environments
- You’re uncomfortable with ambiguity or “being the first” in figuring something out