Job Description

OUR VISION: We share the spirit of Aloha with world class products and experiences.

IDEAL CANDIDATE: We’re looking for a Customer Service Supervisor to lead by example, connect with customers, and oversee the day-to-day operations of the team. The candidate must have strong problem-solving and interpersonal skills to cultivate collaboration and a positive experience for customers and team members.

KEY FUNCTIONS

• Fosters a sense of teamwork and collaboration among team members by building an employee culture that is aligned with HCC Values and operating principles. Ensures all employees are treated consistently, fairly, ethically, and respectfully
• Supervises a team of Customer Service Agents by directing and assisting with daily activities. Monitors and audits agent communication
• Provides guidance and training, coaches, mentors, and develops a team of customer service and quality focused members. Provides formal feedback on a monthly basis and as needed
• Consistently demonstrates a sense of urgency and an action-oriented attitude to achieve results. Accepts ownership of escalated customer issues and provides resolution
• Serves as a liaison between departments when it becomes necessary, due to customer or workflow issues

QUALIFICATIONS

• Represents the company brand image and shares Aloha to all customers, business partners, and co-workers at all levels throughout the company
• Bilingual in English and Japanese (business level) Speaking, Reading, and Writing a plus
• Interacts positively with others in a respectful manner, approachable and easy to work with
• Good verbal, listening, and written communications skills
• Analytical and problem-solving skills

BENEFITS

• Paid Leave (Vacation, Floating Holiday, Volunteer, Sick, Bereavement)
• Medical, Vision, Dental, and Life Insurance (100% Paid by Company)
• 401(k) Plan with 3% Employer Contribution
• 50% Off Monthly HOLO fare
• Generous Employee Discounts

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: In person

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