Customer Support Specialist Job at Tolunay-Wong Engineers, Inc., Remote

b3NrRUEwb0RmV1BmdSs5aFhUTHdMUT09

Job Description

Our Tolunay-Wong Engineers, Inc. goal is to a local customer base for nationally recognized companies. As a result, this ensures that our clients will receive genuine and local representation through fully trained, professional marketing and customer service agents.

We believe that success is more than numbers, and we attribute our success to our constant training and developing of our team, who in return represents each of our clients in an integral and precise manner.

Your mission, like a Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify clients’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Follow through with policies related to appropriate electronic lead management, lead management systems, and electronic medical records system
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Desired Skills

  • Previous experience in a call center environment, customer support role
  • Track record of over-achieving quota or goals
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with lead manage systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

About:

Established in 1993, Tolunay-Wong Engineers, Inc. (TWE) is one of the largest geosciences consulting firms in the Gulf Coast Region.

We are driven by our 350+ employees who have a shared sense of creativity and humility and a desire to have a positive impact on the world.

Job Type: Full-time, Part-time

Pay: From $19.00 - $29.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Sign on bonus

Language:

  • Both English & Spanish Fluently (preferred)

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location:

  • Remote

8gNUKCEoQK

Similar Jobs

Menards

Stocker Job at Menards

Extra $3 per hour on Weekends. Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Primary Stocking Hours are 5:00am to 9:00 AM.

PepsiCo Beverages North America

Warehouse Worker Job at PepsiCo Beverages North America

This labor-intensive position is responsible for hand building pallets of product for bulk, and route trucks. Works from Electronic order system or order sheets

Sentinel Health Services

Psychiatrist Job at Sentinel Health Services

Must have your own Malpractice Insurance. Must have your own Commercial Liability Insurance. Perform Compensation and Pension Examinations on Veterans.

Daifuku

Junior Technician Job at Daifuku

Assists varied levels of technicians with scheduled and unscheduled maintenance and repair of Baggage Handling Systems and/or Passenger Boarding Bridges.

Goffstown Creative Kids Academy

Childcare Provider Job at Goffstown Creative Kids Academy

The candidate will be responsible for the daily care of the children in their class, curriculum Coordinate and implement educational curriculum by developing