Job Description
Overview:
Compensation: $65,000 - $95,000
based on experience and credentials
Schedule: Monday through Friday 8:30 AM – 5:30 PM (flexible hybrid)
The Debit Card Operations Manager oversees the operations of the Visa Debit Card, Business Visa Debit Card, and instant issue machine programs. This individual performs a wide variety of complex administrative tasks to support Suncoast Credit Union’s debit card and ATM card programs. An ideal candidate is an influential leader who is detail oriented and possesses keen problem-solving skills.
Suncoast Credit Union is consistently chosen as a Top Workplace because its employees genuinely
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LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. To attract the highest quality candidates, Suncoast Credit Union offers a comprehensive benefits package including, but not limited to:
* COMPETITIVE MARKET SALARIES
* MEDICAL COVERAGE
* PAID TIME OFF
* PAID HOLIDAYS
* PARENTAL LEAVE
* RETIREMENT PLANNING
* DEGREE ASSISTANCE
* BONUS OPTIONS
* ACCESS TO OVER 4,000 GYMS
* FREE IDENTITY THEFT PROTECTION
* PAID VOLUNTEER HOURS
* LEGAL ASSISTANCE
* MENTAL HEALTH RESOURCES
* EMPLOYEE LOAN DISCOUNTS
*
Get the benefits you deserve from an organization that cares about your well-being, inside and outside the workplace. Join a team supporting a healthy body, healthy mind, and healthy work-life balance!
Responsibilities:
- Manage the daily operations of the Debit Card Department
- Manage debit card procedures
- Coordinate UAT testing for maintenance releases, new systems, and processes
- Correspond to debit card calls and emails related to debit card operations
- Generate debit card reports and access related databases to obtain appropriate data (including Visa DPS, Visa Data Manager, OnBase, ARCU, Visa Analytics Platform, and others as needed)
- Analyze and interpret complex account, card, and equipment issues
- Resolve issues and identify policy or procedure enhancement opportunities
- Manage vendor invoice accuracy and payments
- Analyze vendor cost trends and services provided
- Monitor the staff’s research and corrections on complex debit card transaction exceptions, rejections, and non-posted items
- Analyze member accounts with unusual problems to correct errors or provide other appropriate solutions
- Manage the replacements or issues of the Instant Issue Debit Card Machine
- Support department projects, enterprise projects, product development, and annual debit card budget
- Evaluate ATM and debit card network technical issues
- Audit and verify daily settlement, daily data updates, and adjust incoming and outgoing vendor files
- Manage the preparation of monthly statistical and activity reports for senior management
- Maintain the accuracy of E-manual, intranet, and website information for department products and procedures
- Train and cross-train new department employees and credit union staff
- Assist staff with complex or unusual debit card situations
- Monitor debit card inventory and order cards as necessary
- Cultivate a strong team by building trust among the team members
- Conduct the personnel activities for the debit card staff
- Delegate responsibilities to staff and monitor progress
- Monitor overall progress to ensure department goals are met and high-quality member service is maintained
Qualifications:
- Bachelor’s degree in a business-related field (A comparable combination of work experience and training may be substituted for education requirements)
- 4+ years of ATM and check card services experience with a financial institution
- Supervisory experience preferred
- Proficient math skills to balance the department’s general ledger accounts
- Proficient with Microsoft Excel and Word
- Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
- Accurate, detail-oriented, and organized with task management
- Ability to analyze and resolve complex problems
- Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
- Ability to communicate policies, practices, and procedures for direct reports and other stakeholders to understand