Job Description

SUMMARY

Superstars are easy to spot. They're bright, dynamic, and passionate. They don't settle for good enough, they demand excellence both of themselves and others. And at HC Brands https://www.hcbrands/all-brands, superstars are the norm, not the exception.

At HC Brands, we are passionate about driving fast, profitable growth through our online channels. We specialize in sourcing thousands of customizable products from various vendors all over the world, enabling our customers to personalize those products using our unique and creative designs. We then manufacture and ship them from one of our 3 fulfillment centers located in the United States. We are looking for a self-starter who enjoys working on computers and hardware, is customer service oriented and wants to grow with an entrepreneurial company. If this sounds like you, we would love to meet you!

JOB DUTIES & RESPONSIBILITIES

· Create, execute and maintain software and patch deployment methods.

· PC issue diagnostics, research and correction

· Provides day-to-day technical support for network infrastructure and desktop systems software and hardware.

· Installs, configures and troubleshoots desktop systems, workstations, servers and network issues

· Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

· Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

· Maintains passwords, data integrity and file system security for the desktop environment.

· Recommends solutions, including new acquisitions and upgrades.

· May participate in development of information technology and infrastructure projects.

· Email setup and maintenance

· Network wiring, cabling and labeling

· Other related duties are assigned as needed.

EXPERIENCE/SKILLS REQUIRED TITLE: Desktop Support Technician

· 2+ years of working knowledge on PC configurations and peripherals

· Ability to demonstrate proficiency Microsoft Windows 10, Office 365 and Google Apps;

· Be able to demonstrate proficiency with Active Directory tasks to include (but not limited to) creating/deleting/modifying accounts and adding/removing user accounts;

· Verifiable experience in Domain Name System (DNS) and Active Directory Domain Structure;

· Ability to demonstrate experience managing BYOD’s such as IOS and Android

· Intermediate knowledge of Windows Servers (OS and Hardware)

· Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices).

· Familiarity with ServiceNow Service Management or other incident tracking systems

· Good written and verbal communication skills are essential

· Team player with a strong work ethic and operates with a sense of urgency

· Professional, calm, and courteous telephone mannerisms

· Flexible, fast learner with the ability to multi-task

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Application Question(s):

• How did you hear about us?

Work Location: In person

• Health insurance

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