Job Description

About us

BlueBolt Technology Management specializes in network and computer systems research, installation, and maintenance for small to medium-sized businesses.

> Please read the entire description <

Purpose of Position

IT support for small business clients.

Key Functions

Monitor ticket queue and phone calls. Gather and research information. Take ownership of seeing the issue to closure. Produce and maintain client documentation, organize customer information. Remote assistance and onsite visits with customers as required. Assist with monthly patching and maintenance as well as documentation standardizing.

Being able to maintain systems is assumed, being able to troubleshoot software and hardware issues will put you in the front of the line.

IT Skills

• Customer-focused - Seeks to understand customers and businesses. Focused on getting client productive again
• IT minded not necessarily IT knowledgeable - Detail-oriented, logical thinker, good problem solver
• Works well with people - Basic customer service and communication etiquette - in person, phone, email, text.
• Persistent - Stays until the job is done, doesn't give up on an issue, thinks of creative solutions
• Communicates - Quickly responds to tickets, texts, and emails with clear information
• Trainable - Loves to learn. Doesn’t stop learning when off the clock
• Team player - It's a requirement that you be able to teach and learn from other staff
• Must have three years of direct user support

What you bring?

• Certifications - CompTIA Network+, CompTIA Security+, CompTIA A+ preferred but not required
• Degree in Computer Science, Computer Engineering, or related field; experience will be considered in lieu of a degree
• 4 – 5 years’ experience in working within a technical support role, including proven and demonstrable PC (desktop and laptop), printer and other IT hardware troubleshooting skills
• 4 – 5 years’ experience with Microsoft technologies, including Windows 7/10 Operating Systems, Microsoft Office/Office365, Active Directory, and Exchange Management Console
• Knowledge of all core Microsoft technologies including Windows Server (2003-2019), Microsoft Office 365, SQL Server (2000-2016).

May require some on-site client work in the Austin, San Antonio, Houston, and Dallas area.

> To be considered for this position you must include the IP address and web address of your most visited tech website prominently in your cover letter. This helps us determine a little more about your technology background and attention to detail. <

Job Type: Full-time

Pay: $28.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Austin, TX 78748: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Ability to work outside normal 8-5 M-F business hours.

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 4 years (Required)
• Windows: 5 years (Required)
• Microsoft Windows Server: 2 years (Required)

Work Location: In person

Similar Jobs