Job Description

Associate Director, Client Advocacy

Are you a leader? Do you enjoy developing talent and being a coach? Are you someone who loves a client facing opportunity, working as an advocate for clients by collaborating with multiple stakeholders globally? Do you enjoy consulting with and supporting several books of business, valued at multi-million dollars in revenue? If so, we encourage you to explore the open opportunity below!

We are in the business of helping our clients make better decisions, and we are recruiting at various levels based upon your experience in insurance, reinsurance, claims and/or Client Services.

Please note: We are open to applicants from across the USA and Canada, as these roles can be fulfilled either in an Aon office (Chicago, Minneapolis, NY, Atlanta, Toronto) within our new SmartWorking hybrid program or virtually for the right candidate.

Aon is hiring a Director, Client Advocacy to support the Reinsurance business

In this role, you will work closely with the sales team to provide world class customer experience and be a part of the best-in-class client services team in the reinsurance industry. We are looking for a candidate who is excited to lead teams of advocates and technicians that support our clients wherein you help develop and strengthen advocacy skills and implement individual career development plans and mentorship opportunities for your team.

Position Responsibilities

The primary responsibilities for this position are listed below. Additional responsibilities may be added at a later date. Implement Client Services Advocacy Model and One Team Culture Set realistic and stretch targets for team as defined by senior leadership which accurately reflect market conditions and opportunities. Work with team members to strengthen existing relationships with ceding companies. Prepare and deliver annual and ongoing performance appraisals. Monitor team budget for hiring, travel, entertainment and other expenses. Responsible for coaching and motivating team members; working with local HR business partner for team members to create development plans. Ensure the team and the process flow remain compliant with local regulatory requirements. Ensure timely completion of mandatory Aon University modules. Provide assistance with system design and testing. Compile data; organize and schedule Client Services meetings. Assist in coordinating with Sales teams for RFPs and/or Client Services staff visiting ceding companies, as appropriate. Perform special projects and participate in projects, as requested. Assist our clients in the notifications and explanations to reinsurers of individually reported claims, complex claims and/or catastrophe claims Oversee and manage revenue in excess of $5m on behalf of your dedicated clients Manage the reinsurance assets of our valued clients, including Fortune 500 companies Work closely with the sales team to provide world class customer experience Lead a team of technicians that support our clients wherein you are the dedicated advocate for your clients Opportunity to travel domestically to client offices to manage and coordinate claim audits Assist with complex coverage issues and resolving differences by providing contract interpretation, claim information and potential negotiations Help reinsurers understand claims and claim issues across many lines of business Become proficient in claims and reinsurance accounting Be an excellent communicator with client, brokers and reinsurers Develop communication skills Put together presentations Organize and manage critical claim meetings Attend industry conferences Assist Clients (and client’s insureds) with large catastrophe events Secure millions of dollars of collections for your clients every year Be part of a team that manages over $20B in ceded reserves per year Manage collateral on behalf of your clients – often in excess of multiple millions of dollars per year Excellent on-boarding program and continuous training opportunities
Desired Experience Bachelor’s degree (BA/BS) from four-year college or equivalent experience Successful completion of Aon’s technical training program or equivalent Working knowledge of MS Office suite of products Excellent interpersonal and communication skills (both oral and written) Ability to think strategically and analytically Strong attention to detail Professional demeanor Ability to work independently and efficiently Insurance and/or Reinsurance claims experience preferred
How will your skills help you be successful in this role? Your leadership will ensure that all premium and claims for your client are managed timely and accurately Your excellent collaboration will make you a critical part of the sales team You will have an opportunity be a mentor to others as well as develop relationships with your own mentors
How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:
The salary range for this position (intended for U.S. applicants) is $100,000. to $150,000. annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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