Job Summary:
The SNF Director of Clinical Operations (SNFDCO) mentors and educates the providers working in the Post-Acute Care setting assigned to his/her regional area on company process for providing care in that setting. The individuals in this role educate providers to ensure the delivery of quality patient care and ensure compliance with regulatory and clinical policies and procedures. The SNFDCO is responsible for ensuring quality reviews are completed at a Regional level with the contracted Post-Acute facility owners. This position also coordinates the regular clinical education plan for the entire group of post-acute providers to include initial training for new providers, ongoing training for current providers identified as needing clinical coaching, as well as assisting the Post-Acute Account Manager with ensuring the Healogics Specialty Physicians (HSP) Regional Medical Director and/or Collaborating Physician support Medical Decision Making.

This position is assigned a territory that spans 8+ states where there are existing Healogics Post-Acute facility contracts. Any territory may include 30+ providers, whereas new states and providers may be assigned with growth.

The relative territory this position will oversee is Iowa, Missouri, Kansas, Oklahoma & Texas.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities:

• For new Post-Acute Providers:
  • Participates in the interview process for new providers as requested
  • Assists in coordination of initial training and mentoring programs, including iHeal, rounding process, basic needs of partner facilities, policy and procedure and coordinates documentation training with Revenue Cycle Manager
  • Ensures provider has necessary supplies for patient care in the Post-Acute setting
  • When possible, is on site when provider starts providing care to first patients
  • Conducts ongoing calls with the new provider to ensure consistency in quality of care as well as to train and reinforce regulatory and clinical policy and procedure
  • Works with staff at contracted Post-Acute facility to ensure the rounding process is efficient and conducive for quality care
• For existing Post-Acute Providers:
  • Consistently mentors, educates and develops providers in their clinical role through best practices and compliance with policy
  • Assists them in developing and implementing action plans for improvements in clinical operations and care delivery
  • Coordinates with Post-Acute Account Manager and Vice President of Post-Acute Care regarding the provider’s clinical mentoring and performance improvement plans
  • Coordinates and assists with delivery of regular group education including sourcing content and presenters
• Promotes the Healogics’ Cultural Beliefs by coaching providers, building relationships with the partner Post-Acute facility leadership both locally and regionally, including the Administrator, Director of Nursing, Medical Director and other influential decision makers.
• Recommends, plans and implements needed changes as appropriate in administrative and clinical policies, procedures, systems to support Healogics Key Results
• Partners with Vice President of Post-Acute Care, Post-Acute Account Managers and Revenue Cycle Manager to review clinical and operational outcomes and trends to improve overall process and opportunity for improvement
• Supports initiatives and projects as directed by Vice President Post-Acute Care, and Healogics senior leadership
• Performs other duties as required

Required Education, Experience and Credentials:

• Bachelor of Science in Nursing (BSN) and five (5) or more years’ experience in clinical operations, with increasing levels of responsibility preferred
• Master’s degree in Nursing, Healthcare Administration or Business Administration preferred
• Current RN license – to be maintained throughout the duration of employment in this position
• Demonstrated competency in BLS (Basic Life Support)
• Supervisory/management experience, preferred
• Experience in Post-Acute Care, preferred
• Prior experience in coding and wound care, preferred
• All regular U.S. Healogics team members must be at least 18 years of age (may vary by state law).

Required Knowledge, Skills and Abilities:

• Demonstrated competency in BLS (Basic Support Life),
• Demonstrated knowledge of federal and state regulation and of accrediting requirements for healthcare organizations
• Outstanding interpersonal, oral and written communication skills, to include presentation skills on a one on one basis and in a group setting
• Demonstrated relationship building and influential skills
• Leadership skills
• Demonstrated mentoring, team-building, motivational and training skills
• Demonstrated analytical and problem-solving skills
• Excellent customer service and follow-up skills
• Strong organization, prioritization and time-management skills
• Ability to multi-task in a fast-paced environment
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Power Point) and Internet navigation
• Working knowledge of Customer Relationship Management (CRM) systems
• Ability to maintain a clean driving record
• Ability to travel 75% of the time to assigned regional locations/centers

Please reach out to Ashley at Ashley.Helfrich@healogics.com for more information!

Salary for this position generally ranges between $89300-$100000. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.