Director of Operations job at Lumen in Remote

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology

The Main Responsibilities

Represent the Tariff group on core teams for legal/product/marketing projects such as changes to terms, rates or services, including promotional offerings.
Assign tasks to team members to effectuate tariff filings, maintain regulated price documents (including public website access), and ensure public rates, terms, and conditions are available.
Provide guidance to internal clients regarding regulatory strategy and tariff/catalog filings and customer notices.
Provide direction, guidance, and support as a subject matter expert in state and federal regulatory requirements to Lumen’s marketing, product, process, IT, pricing & offer management, and contracting organizations.
Write and/or review official responses to regulatory inquiries, data requests and audits. Coordinate research as required for gathering information needed or working with others to determine needed information.
Know and understand federal and state rules and filing requirements.
Communicate with internal organizations about new and existing obligations and provide training when needed.
Integrate the activities of the Public Policy department with appropriate business units to create synergies within and across organizations.
Seek out ways to learn on the job and enhance existing/develop new skills.

What We Look For in a Candidate

Knowledge of Lumen’s Products and Services.
Knowledge of Lumen’s billing systems.
Strong analytical & communication skills.
Excellent verbal and written communication skills.
Internally driven, able to work without significant oversight and able to lead projects from start to finish.
Ability to coach team members with varying levels of experience.
Creative problem-solver.
Motivated to identify and develop solutions.

Education

Bachelor’s Degree with 10 years of experience

Requisition #: 327740

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

100440

Salary Max :

223680

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information . We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Director of Operations Job at Lumen, Remote

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Job Description

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Remote

Full Time

$100,440 - $223,680 a year

2023-05-12

2026-11-21