The Neighborhood Center of West Volusia is, “a place with a heart”, our mission is to feed the hungry, house the homeless, and prevent homelessness.

The Neighborhood Center of West Volusia employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

SUMMARY:

Reporting to the Chief of Staff and Community Engagement, the Community Engagement Coordinator is responsible for developing and leading a strategy to cultivate and support volunteers, partners, and other various stakeholders. They will oversee the volunteer management strategy and assist senior leadership in maintaining and enhancing collaborative partnership relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following, as well as other work-related duties as assigned:

Volunteer Program Management

• Serve as primary point of contact for all requests to volunteer/collaborate including, telephone, voice mail, email, and written requests and ensure a timely response.
• Lead agency-wide volunteer events.
• Develop and maintain a comprehensive recruitment, orientation, training, retention, and recognition plan for individual and group volunteers to ensure that all volunteers are knowledgeable and feel valued. Direct supervision of individual volunteers is delegated to the team in the area where the volunteers are assigned.
• Collaborate with department leadership to identify and maintain a comprehensive list of involvement opportunities for individual volunteers, civic groups, and collaborative partnerships.
• Develop and maintain complete and accurate records including volunteer policies, procedures, position descriptions, standards of conduct and, where applicable, criminal background checks.
• Maintain a database of volunteer demographics, hours worked, number of volunteers, and in-kind value of service to create monthly and annual reports on all individual and group volunteer activities.
• Develop and maintain collegial relationships with peers in the field and with area volunteer organizations to ensure best practices for our volunteer and collaborative programs.

Community Outreach

• Coordinate agency representation at fairs, festivals, schools, corporations, etc.
• Create and maintain appropriate collateral digital, print, and web materials for volunteer recruitment.
• Develop the script and plan for recurring agency tours and serve as the lead tour facilitator.
• Develop and maintain strong, positive relationships with collaborative partners ensuring that mutually agreed upon expectations are being met.

QUALIFICATION REQUIREMENTS:

• Education:
• • Associate Degree from an accredited institution; degree in business, management, or human services fields preferred.
• Experience and Skills:
• • A minimum of one-year professional experience, such as working in a non-profit, managing volunteer programs, or leading teams and/or organizations.
  • Strong technical and administrative background, including intermediate use of Microsoft Office programs.
  • Use of engagement platforms, social media management, and digital marketing experience preferred.
  • Knowledge of management principles and evaluation techniques related to programs that involve a cadre of volunteers, highly collaborative management style, with the ability to draw on and develop the expertise of people with diverse skill sets and experiences.
• Ability to pass a Level II background screen.
• Eligible to work in the United States.
• Belief in a shared value of equity with proven capacity to respectfully work in a multicultural and inclusive workforce.

The Neighborhood Center of West Volusia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Generous Benefits Package and Paid Time Off, including:

• Medical, dental, and vision insurance options
• $150 per month agency-sponsored health reimbursement account
• 12 paid federal holidays per year
• Accrued monthly paid time off
• Simple IRA retirement plan with a 3% match
• Agency vehicles for business and client-related travel
• Thrift Store employee discount